Japan Airlines
Flight booking, purchase and confirmation goes smoothly!
Total ratings
4.66
(Rating count:
28,574)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Unable to retrieve bookings or reservations; system shows cancellations instead of errors.
- Poor user interface and design; app behaves like a mobile website.
- Limited functionality for non-JAL members, difficulties with adding bookings.
- Inaccurate information presented about flight availability.
- Japanese language barrier; difficulties finding the language settings.
Most mentioned
- Frustration with not being able to access bookings or check-in.
- Inconsistent performance with retrieving flight details.
- Issues with app functionality for non-JAL members.
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User reviews
Recent rating average:
1.50
All time rating average:
4.66
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-08 |  | | There's no way to see your booking in the app if you bought it through an agent. This is probably the most important function an airline app can do - unbelievable. |
| 2024-11-14 |  | | You can't see the screen or scroll. Text us covered over. Useless. |
| 2024-10-05 |  | | it works- but when you didn't find what you need & trying new search, everything is disappearing & you got some message on Japanise about some loading mistake 😞 |
| 2024-09-28 |  | | Non JMB member booking retrieval doesn't work. Details are correct, won't retrieve booking. Tried reinstalling, not working. Poor. |
| 2024-09-20 |  | | This app is just a front-end to the mobile website. It doesn't even show your flights or you to check in quickly. You're better off just using their mobile site on your web browser. |
| 2024-08-05 |  | | Very frustrating app. Doesn't save my information. Have to have a good internet connection which is impossible to find at an airport. Had to wait in line to print a boarding pass because the app was so bad |
| 2024-07-15 |  | | It appears that when searching for a booking, the departure date is limited by today's date, but in Japan, not in local TZ. This is a bug preventing users from adding flights to the app if they board and east of the international date line. |
| 2024-07-14 |  | | What a terrible app. So disappointed in JAL. I can add a reward flight I booked through BA. Seriously 😣 |
| 2024-05-20 |  | | App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps! |
| 2024-05-17 |  | | Worst app ever. I can't even find my booking info. It asks for many information, then warns you your reservation may have been cancelled. Other airline apps just ask you your reservation number and your last name. This will even ask your boarding date. I see thousands of reviewers had the same problem. Do they ever want to fix it? |
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