Basket.Jo
Download & be one of the many people who use Basket.jo to order groceries online
Total ratings
2.88
(Rating count:
1,626)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great service quality and punctual delivery.
- Saves time and effort for daily shopping needs.
- Good customer support responsiveness in resolving issues.
Cons
- App frequently crashes and has performance issues.
- High service and delivery fees compared to competitors.
- Inaccurate pricing and item availability on the app.
- Poor notification system; users do not receive updates about orders.
Most mentioned
- Frequent crashes and lags.
- High fees and misleading pricing.
- Inconsistent item availability.
- Issues with push notifications.
- Payment issues, particularly with credit card functionality.
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User reviews
Recent rating average:
2.20
All time rating average:
2.88
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-20 |  | | The highest margins over products. cucumbers, for example, are 0.85 JDs/KG from Talabat, but it's 0.99 JDs/KG from Basket. Their markup is over 25% on some products, not to mention very high service and delivery fees, especially when compared to other apps. I've been using this app for years, but now it's not usable. I'm cancelling this app from my mobile. |
| 2024-07-11 |  | | The app doesn't function well. It takes a very long time to open. I would like to support the local and boycott talabat but this is not happening considering the current status of the app. |
| 2024-06-20 |  | | App lags so much, you have four clicks max before the screen is just white so never got to order anything. Sometimes, the prices in search results are different from the ones when you open the store. There is supposed to be restaurant delivery with some ads for places but you get nothing if you click restaurants. It also asks for way too many permissions. |
| 2023-08-16 |  | | The app is very handy. However, it is recommended that the shops update their item lists as many times the item is available but not listed. Also, recently, the app stopped sending notifications as the shopper makes changes and has been crashing unexpectedly. That being said, it has made life easier. |
| 2022-11-19 |  | | Great service. But I feel the app is half done; notifications used to work but now I get none even though push notifications are enabled in settings, I don't get notified about anything regarding my order, or when the shopper messages me in chat. I can't take photos and/or upload them in chat, I get an error that I need to allow the app to access phone storage, even though the app has the necessary access. Same for special requests; can't attach a photo. Pixel 7 Pro, Android 13. |
| 2022-10-29 |  | | This app is continually crashing. The close app message comes up when you try to search for a product. Sometimes it won't open at all, even after reinstalling it. Don't expect a lot from their customer service. |
| 2022-08-06 |  | | Great service but the app needs alot of work. The app keeps crashing every few minutes when using it. Notification from the app don't show sometimes ( specially when you are expecting a delivery and the shopper is waiting for you to answer for replacements). |
| 2022-04-07 |  | | I use the app almost every day to buy most of my shopping needs. It really saved me needed time and energy. I am also impressed with how I get a call from representatives when something doesn't work out with the app such as a duplicated order or a canceled order to make sure everything is going well. I really appreciate the work going into this app. |
| 2022-03-04 |  | | I think that the app is not user friendly for shoppers. For example, when I press refund, they exchange my item for a different item. Also, the reciept on the application doesn't match the paper reciepts I have been receiving from the stores. Also, searching for things is hard. It shows more options when I open categories like "meat" or "snacks". |
| 2021-12-23 |  | | very bad experience In the app Free delivery for orders above 10 dinars When checking out delivery is added even though it is supposed to be free. When reaching customer service, they explaind that there is a technical issue shows that the delivery is free, but it is paid.When ordering via Visa, 250 fils is paid..500 fils is added instead of service shopping.After all, delivery is not possible because the product is not available!! |
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