BNI TapCash Go
Check and update your TapCash balance anywhere and anytime
Total ratings
3.00
(Rating count:
4,045)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Allows balance checking and usage history checking
- Good for initial usage according to some users
Cons
- Frequent issues with updating balance after top-ups
- Users report losing money during transactions
- Poor customer service experiences
- App is unreliable and crashes frequently
Most mentioned
- Cannot update balance after topping up
- Money lost or transactions pending
- Need to contact customer support for refunds
- App fails to provide a smooth user experience
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User reviews
Recent rating average:
1.00
All time rating average:
3.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-12-13 |  | | Too long & totally unreliable. Better use other similar applications which are faster & able to check multiple cards. |
| 2022-08-27 |  | | I have top up my card BNI Tap Cash via Gopay and it was successful, but my balance did not increase. I've updated my balance many times, it's a waste of time. I had to call CS, which sucks credit. Really disappointing, and annoying people. Please fix the system and refund my money. Very bad. |
| 2022-05-26 |  | | Good only for balance checking and usage history checking. Always failed when updating balance. DO NOT try to topup your Tapcash balance via BNI mobile/internet banking and update via this app. Believe me, I've lost several thousands because of this issue. |
| 2022-05-15 |  | | Lost money between BNI mobile and this useless app. Looks like it hasn't been fixed despite multiple bad reviews. Really putting a lot of burden on your customers to have to call the Hotline and get the money back. |
| 2021-10-08 |  | | Bad decision to update. Top up for 100k and the balance is not updated. Lost 100K and I thought it was only me and when I read many complaint it seems like a scam trying to steal money from the consument. I already contact BNI call center, and contact person was very nice and willing to help and to update the ballance. But until now almost two months the ballance is not updated. |
| 2021-07-18 |  | | Try to top up the balance for 100k rupiah but it said no balance to be updated. Compare to other bank when it comes to top up, this app is lot worse. I wonder if we are in a hurry, this app will not help at all. It will only cause us a hard time since we have to go to cust officer in the office to claim it. |
| 2021-07-06 |  | | Very bad, it's stole my money so many times since it can't update the balance, the transaction keep pending as well, even though i use atm already for updating it. Tried to contact the CS and they say to come to the Bank as if this pandemic condition allow it |
| 2021-05-02 |  | | I'll never use this app ever again. It keeps stealing my money and everytime i had submitted a complaint, they kept telling us to contact cust. service for a refund. I mean you guys made this app so we could hv a convenient-easy transaction otherwise it's useless. |
| 2021-02-20 |  | | I have bought new credits for my tapcash 3 times. Each time I tried to update my balance, it always says no new balance to update. I complained to 150046, they said they will look it, but I never heard from BNI again. I still don't get my money on my tapcash. |
| 2021-01-10 |  | | You just keep on Stealing my Money! I tried to update my balance after topping up via BNI Mobile and there was no incoming balance even though my money had been transferred. This doesn't just happen once or twice, but very often. If you can't make the right application, it's better to JUST DELETE THIS USELESS APP from PlayStore. |
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