PayMe by HSBC
PayMe by HSBC | Go cashless with PayMe!
Total ratings
3.16
(Rating count:
37,287)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App is slow and lags, especially during lunch time.
- Facial recognition constantly fails, making it hard to verify accounts.
- Complicated and non-intuitive interface that confuses users.
- Difficult account setup process with long wait times.
- Technical issues, including freezing and loading errors.
Most mentioned
- Issues with facial recognition and ID verification.
- App performance problems, including slowing down and freezing.
- Poor user interface design leading to confusion.
- Long and frustrating account creation process.
- Inaccessibility of features and functions due to app errors.
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User reviews
Recent rating average:
1.40
All time rating average:
3.16
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | Can't even show the correct language. Failed to scan QR codes. |
| 2024-11-30 |  | | Extremely heavy and lagging app with layered security measures that get stuck all the time. Some small funds got trapped there, because I couldn't go through the verification check multiple times, and no actionable advice was provided by CS. Tried to close the PayMe account and got suggested to go to the HSBC branch for that - wow, very fintech, much technology. |
| 2024-11-28 |  | | Absolutely useless and confusing interface, mixing vouchers with mere ads for vouchers. I opened an ad for a voucher (I guess), and it said all I need to do is pay and the voucher will automatically be added to the bill. This was a lie. You need to go to a hard to find area to actually "grab" the voucher too. Absolute misleading nonsense, either I have a discount or not, don't bother me with "grabbing" idiots. Waste of money, time, and effort... |
| 2024-11-09 |  | | Rubbish app! The verification of id card and face is super difficult. A complete waste of time and pushing people away from this app. |
| 2024-11-08 |  | | Takes 2 to 3 business days to create an account. Unbelievable!! And then they send the message below without any reason. Seems like the app is exclusive to certain people. "Unfortunately we're unable to offer you PayMe services at the moment." |
| 2024-10-29 |  | | Hsbc i cant even load the app after the last update, it just freezes on my phone (huawei mate 60). Tried deleting and reinstalling many times, was using it fine previously |
| 2024-10-26 |  | | It's beyond ridiculous, it's designed to be a humiliating and frustrating experience with absolutely no recourse for a solution such as verifying your ID at a counter. There is certainly no need for the incessant impossible anus-scans, and they're aware that the app simply will not work for most. It's obviously a sick joke that comes from the very top as any developer who produced this garbage would've been immediately fired otherwise. It's part of an agenda being masked as incompetence. |
| 2024-10-16 |  | | This apps is very slow during lunch time. Cannot pay to new friends. The “Pay Friends“ button has no response or prompting errors. |
| 2024-10-06 |  | | ID scan error , yet no way to delete account , keep hold an unusable status forever . FPS are much safe and easier . |
| 2024-10-03 |  | | Was working fine during the day now it gets stuck forever at the unionpay ad screen, wont load further and completely unusable. I want my money back! |
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