VR Matkalla
Train tickets and tracking your journey
Total ratings
4.75
(Rating count:
21,519)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app is handy for ticket purchases and train tracking.
- Convenient for storing tickets.
- User-friendly design.
- Works well during travel with ticket scanning.
Cons
- Frequent automatic logouts requiring re-entry of credentials.
- App does not support biometrics or save payment information consistently.
- Lack of customer support accessibility through the app.
- Issues with showing previously purchased tickets and navigating the app.
- App functionality is clunky and inconvenient for specific ticket purchases.
Most mentioned
- Automatic logouts and login issues.
- Inability to save payment details.
- Difficulties with customer support.
- Clunky and user-unfriendly interface.
- Problems retrieving tickets and schedules.
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User reviews
Recent rating average:
2.20
All time rating average:
4.75
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-29 |  | | nothing beats coming to train station and checking the ticket just to find out this *** has just logged me out. changing the password to password123 so i always remember. |
| 2024-11-26 |  | | Unbelievable! The app doesn't support biometrics. You can only login with the email+password. And the app kicks you out at unpredictable times, so when you need to buy the ticket, you have to search for your password. For sure they call it "for your security" 🤦 |
| 2024-09-29 |  | | The current version of the app is actually really handy and I haven't had any trouble using it during countless trips. |
| 2024-09-23 |  | | Info on cancellations not good. Ticket only valid for next train, not for the whole day. Very inflexible and arrogant customer service! |
| 2024-08-23 |  | | This is a fraud application. I called the support number stated in the the app, should be 0.06 € + inc/mcc (which is 0 from Telia, Sweden). Got billed 40 € for a 12 min call. Contacted Telia which said the fee is fully from VR. Wrote a review here about it, was said to contact VR via www.vr.fi/en/feedback. Got a really nonsense answer, wrote a review here again, was told to contact feedback again. Would recommend to stay away from this service. |
| 2024-08-20 |  | | I wanted to buy 2x joint trips with separate returns. It was not possible. I had to buy separate trips. On the 2nd purchase not all trains (connections) were available, so I had to restart the app. poor app functionality. |
| 2024-08-01 |  | | Logout issue seems to be fixed, but Radalla onboarding and "settings have moved" pop up every time on a fresh opening of the app aka after clearing recent apps on the phone. |
| 2024-08-01 |  | | Why can the app not persist my logging credential? I have to log in every time I open the app. Also, it can not save my Edenred card despite selecting the option to do so. Please fix. Otherwise great app. |
| 2024-07-30 |  | | Ok functionality for ticket purchase and train tracking, but logs out of the account automatically when not in active use. Sometimes in minutes. |
| 2023-03-14 |  | | The tickets work but searching for schedules and then following the trip is difficult as the past departures are removed completely and the track numbers are hidden from the trip instructions as soon as the train is supposed to arrive. Any last minute checks if the traveler is reaching the correct track is left completely on the station displays as the app renders itself useless. |
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