Emirates NBD Egypt
Emirates NBD’s mobile banking application, convenient & useful banking services.
Total ratings
4.01
(Rating count:
12,461)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good and secure app
- Fingerprint login feature adds security
- Bank team and services are great
Cons
- App stability issues, requiring frequent re-logins
- Frequent session timeouts and login issues
- Poor integration and user experience with the OTP app
- Update prompts that block access to the app
- Terrible customer support and complaint handling
Most mentioned
- Session timeout issues
- Problems with integration between the app and OTP security
- Frequent login requirements after navigating back
- Blocking messages that prevent access to the app
- Slow and unreliable functionality during transactions
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User reviews
Recent rating average:
1.90
All time rating average:
4.01
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-07 |  | | Could not find a zero star to give , worset app ever , worset banking system and staff I have ever seen in my life Not recomended ! |
| 2024-10-22 |  | | Very good. But need do see the iban |
| 2024-09-24 |  | | You need to work on the stability of the app. Every time you go back you need to sign in again. Big waste of time and it doesn't add to the security. |
| 2024-08-26 |  | | Good and secure app. However you cannot transfer to instapay account with any dots in acnt name. |
| 2024-08-25 |  | | I'm trying to transfer money more than 3 to 4 times every time telling session finished , time out . Please log in again. |
| 2024-07-05 |  | | Disastrous app ! Can't use the main app cause of it ! although i could login to the main app but this terrible app keeps responding with "you have specified an invalid user ID or password, please check and try again" |
| 2024-04-29 |  | | This app was working fine until the developer(s) decided to do two things: link its security to the OTP app, and decouple the account semantics from the OTP app! Reset/reactivate the account on this app and you will have to reset/reactivate the OTP app, although both are the same account and the security element is what is different. OTP app completely ruined the UX for this app and there is no seamless integration between both apps. |
| 2024-04-07 |  | | This low rating is only for the app, otherwise the bank team and services are really great. The App mostly doesn't work for payment functions if out of business hours in Egypt, moreover, both of the App and online banking doesn't open due to a pup up message that we must update the token app. Despite the token app is updated, this message keeps on displaying so you can't access to your account and no option to close or hide this message, you will just be automatically logged out. |
| 2024-04-06 |  | | I am trying to register by using the debit card but the (continue) button on the (set password) tab does not work. I have tried to send a complaints feedback and I have entered my phone number but it told me to enter a valid number so the (send) button does not worked too. |
| 2024-03-23 |  | | I can't use the app after the last update, the green message of token updating prevents me of using the app, even after updating the token app it's still not working, it's asking for login over and over and stuck with the green update message!!! Very bad experience, I hope to roll back to the previous version please |
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