Relay Delivery - Rider
Use this app to work with Relay Delivery.
Total ratings
3.98
(Rating count:
656)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Some users appreciate the ability to work independently as their own boss.
- A few users have reported making a decent income while working (700 to 1200 a week).
Cons
- Poor customer service and lack of communication; no phone support available.
- Technical issues and app malfunctions are frequent, causing frustration.
- Difficulty with account management, including issues with password recovery and account deactivation.
- Problems with order assignment leading to long wait times for drivers.
- Many users report misleading pay rates and dissatisfaction with how driver scores are handled.
Most mentioned
- Lack of customer service and support.
- Technical problems with the app.
- Frustration over account and reservation management.
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User reviews
Recent rating average:
1.80
All time rating average:
3.98
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | the application even allows drivers to work who have not given their itin/ssn and those who have already given it; don't give hours ..there are many irregularities many accounts are purchased or rented even when you take the selfie if is not you the system lets you work is not like ubereats or doordash..relay should take action on the matter.....I hope that next tax season will ask everyone for proof of tax payment.... |
| 2024-11-28 |  | | No customer service number so when anything happens its out of your hands they try to make it like this so you can't contact anyone when account has a problem |
| 2024-11-28 |  | | Applied and was put on a waiting list it's been 7 months haven't heard nothing back from them |
| 2024-11-06 |  | | Trash all type of problems that need updates ND the support trust to blame you instead of helping ND actually listening they jus DNT wanna pay the ppl and they know that's their app. Is slow but will try to blame you ...I do not recommend at least not now give them a year or so ND check back for now 1 star all day long |
| 2024-10-16 |  | | This app it's horrible driver support it's very rude they never help also if you have order with you and deliver if you go aout of the zone the app Kik you out automatically and gave you a message the detec a behavior during your shift and I got my account deactivated because I got mad after delivery the order I was driving 5 miles I earn 45 dollars but the remove the order I took my money and I got deactivated account |
| 2024-09-29 |  | | I can't open my account even I tried to forget my password it's said error and try again. Please help me to retrieve my account because it's now activated. Help me please |
| 2024-09-24 |  | | This app sucks! The system it uses to assign orders to drivers is very bad. 40% of the orders are assigned to drivers based on the driver's location with the customer's address. For example: I was located on 55th Street, they assigned me an order to pick it up on 23rd Street and then deliver it on 55th Street. And having other drivers near the restaurant, it can be understood during busy times, but this does not happen all the time. In conclusion, customers have to wait longer for their orders |
| 2024-08-30 |  | | The worst delivery company app ever. There is literally no communication with anyone. No phone number, no office. I applied 6 months ago with all my info, and you can't reach them to find out why it says still pending. The lack of customer service and professionalism is unbelievable. This company needs to be investigated. For every other courier food app, you can reach customer service for any problems or issues. This courier is literally ghost 👻. |
| 2024-08-26 |  | | Hi can anybody please help I am not getting proper help from support And the problem is when I click start working it’s shows that youre not allow to work on this district but I live there and where I supposed to take reservations overthere I don’t see my location new york Manhattan and please help put my account in new york Manhattan |
| 2024-08-05 |  | | Bad, every order take around 10 minutes to be ready so if you do 10 orders a day you spend almost 2 hours waiting and many of them you end up unassigning |
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