PAYBACK - Karte und Coupons
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Total ratings
4.02
(Rating count:
303,376)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Offers coupons that users appreciate.
- User-friendly interface, considered understandable.
- Functionality for checking points and transactions.
Cons
- Frequent crashes and performance issues.
- Problems with login, including being logged out after updates.
- Limited language options and usability.
- Security protocols causing accessibility issues on certain devices.
Most mentioned
- Issues with app crashing and draining battery.
- Constant login problems, especially after updates.
- Frustrations with customer service and lack of support.
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User reviews
Recent rating average:
1.30
All time rating average:
4.02
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Overall app is great and provides good user experience. However it would be great if notifications are more fine grained into channels. I would like to unsubscribe from marketing notifications while keeping payback pay notifications on. |
| 2024-12-15 |  | | For the past 5days it is not possible to click on the Adventscalendar and other links in the overview. It just doesn't open. Really bad. |
| 2024-12-08 |  | | The app does work but you have to logon again before redeeming as vouchers. Whilst I can understand the need for security but 2FA should be sufficient. The problem is that identifying various random objects in a supermarket queue is rather hard and this has to be done shortly before a voucher can be used. Where is the testing? |
| 2024-12-02 |  | | The worst customer service I have ever encountered! Employees just hang up when they don't feel like helping you. |
| 2024-11-28 |  | | Can't really register. I am not able to write my personal info, there seems to be a glitch |
| 2024-11-28 |  | | After deinstalling, restarting Androi phone & reinstalling NUMEROUS times after entering my acct & pw I get a red background message "wir koennen im moment payback server nicht erreichen" very frustrating. Informed Payback of error. |
| 2024-11-24 |  | | Why isn't there any option to use the app in English??? |
| 2024-11-10 |  | | One day, it randomly logs me out, and never lets me log back in. Now it says my account doesn't exist, so any points I'd collected is forever lost. I had to register again, losing everything. And as soon as I do, I go to login and it already tells me my login details are invalid! They are not invalid!!! Sort your trash app out. Useless. |
| 2024-11-06 |  | | I've tried to reset my password 20 times or more, but I never get an email from Payback. I have so many points just sitting there and customer service is non-existent. When will someone help? |
| 2024-10-25 |  | | App crashes outright on opening, citing "app environment isn't safe" or some other bs. On Android 13. Banking works fine, it's safe for that. On my old Android 7 phone this app it works just fine. Wtaf. |
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