Zoho Desk
Context-rich help desk software that lets businesses focus more on the customer.
Total ratings
4.44
(Rating count:
2,741)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app adds value to daily tasks.
- Good integration with Zoho products.
- Easy to use and intuitive interface.
- Good customer support.
Cons
- Buggy performance with errors on ticket comments and responses.
- Limited functionality compared to the desktop version.
- Slow loading times and frequent error messages.
- Issues with notifications not clearing or functioning properly.
Most mentioned
- Bugs and performance issues.
- Difficulty in merging and tagging tickets.
- Problems with notification functionality.
- Usability complaints regarding ticket creation and customer lookup.
Upgrade to see all 23 reviews
User reviews
Recent rating average:
2.20
All time rating average:
4.44
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | No way to change the portal URL I added by mistake!! |
| 2024-12-16 |  | | Unable to merge tickets with the latest update. Update: this is still unresolved Update 2: increasing the rating to 3, will make it 5 once I have received a resolution on this. |
| 2024-11-18 |  | | I can't paste replies from my snippets. It just blinks and doesn't do anything. |
| 2024-11-01 |  | | honestly I don't know what's the use of this app on my phone... reason I've never used it ever since I've bought this phone that I'm using |
| 2024-10-30 |  | | This app definitely adds value to my day. Thank you. |
| 2024-10-21 |  | | Everything was great but I recently stopped receiving notifications for Ticket replies |
| 2024-09-20 |  | | Thanks and excellent way of working with you! |
| 2024-09-11 |  | | Useless and overpriced customer portal that will rip you off when billing starts for the next year... 30 € more billed without any information about WHY. VIBER TEMPLATES anytime soon (as WhatsApp is like totally exposing passwords and usernames). Sending emails does not do any good as you answer on emails once per year ... I AM NOT SENDING YOU MY CONTACT INFO FOR MILIONTH TIME... AS YOU DO NOT CARE TO RESPOND MORE THAN OMCE PER YEAR ... NO ANSWER TO MY EMAILS AT ALL !!! |
| 2024-08-22 |  | | Product is good! But dreadful, pathetic support. 15 days nearly just to add credits to enable support via WhatsApp! Unacceptable for an app which claims to enable great support. Zoho, your support team is a joke. FYI, your team promised a resolution by eod Aug 20th. Still haven't received a response. |
| 2024-06-09 |  | | The biggest disadvantage of this app is that it cannot respond to queries about the Play Store or social media sites via Zoho Android app. I informed customer support about this three months ago, but it hasn't helped. |
Upgrade to see all 23 reviews