TriNet HR Platform
Self-service HR Platform. Previously Zenefits.
Total ratings
4.21
(Rating count:
1,251)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for attendance and submitting time off requests.
- Centralized access to employee information and training materials.
- Good support from Zenefits for resolving issues.
Cons
- Frequent login issues and app crashes.
- Navigation bar disappearing and causing operational difficulties.
- Users unable to access certain features or documents without visiting the website.
Most mentioned
- Login issues
- App crashes or freezing
- Navigation bar problems
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User reviews
Recent rating average:
2.70
All time rating average:
4.21
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Just installed on a pixel 9 pro XL from my Samsung Galaxy and I'm missing a ton of features that used to be present on the Samsung and I can't figure out why |
| 2024-10-02 |  | | This app worked really well on my android. But since switching to iPhone it won’t let me enable push notifications, won’t load, and won’t let me access anything. I’ve deleted and redownloaded to attempt to fix it. I haven’t been able to fix the issue yet. |
| 2023-12-15 |  | | Terrible. Can't use the app on the phone until I finish setting up my account on a PC. But at the same time can not finish setting up account without pictures from my phone. It's a Massive oversight that is requiring that I upload my ID and SS card to yet another device/service. Already hate it and haven't finished setting up. |
| 2023-02-10 |  | | Impossible to use. The POS app-bot says it's sent verification code to my email, but it never arrives. Now I'm waiting for "someone" to contact me. I expect THAT to be like their verification codes they claim to have sent. The app did work for receiving pay from the employer that uses this app; however to simply get w2 records has been frustrating and YET to happen. Venefits isn't honest. They only show reviews that serve them; and Google allows it.(disgusting.) |
| 2022-05-07 |  | | It works pretty well but i often have server or loading issues, whether I'm on wifi or using data. Also scheduling, which is a pretty important feature, feels too "hidden" on the app. I feel like it should be its own tab. |
| 2021-11-03 |  | | As others have noted, logins failing on app home screen with correct password. App is not usable in it's current state EDIT I spoke with a developer at Zenefits and they pushed a new version of the app that now allows me to login on my phone. Thanks! |
| 2021-04-21 |  | | On a Pixel 5 the main navigation bar disappears about 2 seconds after launching the app, but you need that to clock in. So if I can't click the navigation button fast enough, I have to force close the app and try again. There is also no way (in-app or on their site) to get technical support; instead they give the run-around for HR assistance. |
| 2021-02-15 |  | | Administrators: don't get lured by their attractive pricing and promotions; go elsewhere; I wouldn't sign up for $0. Their system is full of issues and don't take responsibility for them. 1 example: Have a 10 employee contract? If you terminate an employee and hire a replacement before completing their off-boarding you'll be charged for an 11th employee for the remainder of your contract. They claim it's standard practice, but I've used several providers and never had the issue. |
| 2021-01-12 |  | | Update: This issue has been fixed, thanks! Previous review: When I attempt to open external links or documents, I receive a "No Browser Found" error. The "settings" button does not take me to a useful page within my settings. I would expect to receive a prompt asking me what app I'd like to open it in. Or for the "Settings" button to take me directly to the setting that lets me enable a browser. I'll update my review once this issue has been fixed. |
| 2020-12-24 |  | | This app is perfect for attendance, contact info for your peers (especislly needed when you need to send an email and do not know someone's last name), easy to submit requests for time off, and it offers other perks like seeing your benefits if you have them throigh your workplace. The ONLY thing I would request being added is a timesheet adjustment area. For my workplace, we typically submit timesheet adjustments through a separate app unrelated to this one. |
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