Zappos: Shoes, Clothes & More
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Total ratings
4.63
(Rating count:
57,775)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Easy to navigate
- Great customer service
- Ability to search for shoes
- Good picture quality and product views
- Helpful filter options (when they work properly)
Cons
- Filters reset upon viewing item details
- Bugs in the payment system and account management
- Inconsistent search results and filter application
- Performance issues such as slow loading and scrolling
- Linking with Amazon account is problematic
Most mentioned
- Issues with the filter functionality
- Problems with adding to cart and checkout
- Difficulty managing payment and account information
- App functionality decreased after updates
- Experiences of frustration with navigation and product viewing
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User reviews
Recent rating average:
2.00
All time rating average:
4.63
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-03 |  | | When you set the filters, it doesn't give you feedback they have been accepted for several seconds There is no way to save a shoe "profile" so you always have to set your filters. Linking to my Amazon account took several attempts and even then, it didn't bring over my payment methods. |
| 2024-10-04 |  | | Used the Filter tool to search for a particular size and style of sandals. The results were lousy: there were a few sandals that fit the search criteria, but plenty that didn't. Even boots showed up! Then I searched for boots by size, color, and material. There was no option for heel height. The search results included flat sandals and high-heeled pumps. WTH, Zappos? |
| 2024-06-25 |  | | The latest update made this app worthless. Even though there is an option to filter by brands, you can't scroll to select a brand unless it happens to be one of the handful at the top of the list. The search function does not work properly as it showed no results even though I saw a particular brand on the home screen. |
| 2024-05-10 |  | | Love Zappos! I'm always on the go, so having Zappos app make life easier. Great app, and super easy to navigate! UPDATE: I had given Zappos app five stars.. I have no idea what they've done to it, but I have nothing but problems with it now. I can't get things to add to the cart, I can't get checked out, it's just not what it used to be. I only give it two stars because it is still easy to navigate. But it doesn't help if I have to spend 2 hours trying to "add to cart". |
| 2024-05-02 |  | | The app kinda sucks. Adding to the bag is difficult and sometimes doesn't even work. Also finding the bag button while you're still searching is impossible? Sometimes it just doesn't exist. I'm the type to add a lot to my cart then sort through the options there so searching for the bag then finding out stuff didn't even add does not make me want to keep shopping. Also, I miss the videos and a lot of the shoes are missing photos from the top view which makes them hard to visualize. Not a fan. |
| 2022-03-08 |  | | I've long been a fan of Zappos and their amazing service. The app always delivers just what I want to see and is so fun to use. Recently took off two stars because now Zappos is an Amazon affiliate, the shipping is awful. Much slower and very wasteful. My last order came in two shipments from two different carriers and in plastic bags as well. |
| 2021-05-13 |  | | New bs, lost a star. Only way to add a new payment type was from *within the checkout process*. Couldn't add one from account settings payments page, no "save" button. Massive frustration. Old bs: When applying a product filter, the chosen selection becomes hidden. Clearing the filter (X) does not restore the selection to the list of options. Only recovery is to back up a level to the previous screen. |
| 2020-01-05 | | | Overall great, current version needs database/query system work. When I tap on an item, it goes to an incomplete product page and a dialogue at the bottom says "We're sorry, we could not find the product you wanted." Not all products are affected, but it's at least a third of all items. Revision 4 Jan 2020: it's hard to believe that Zappos is backed by Amazon. I've reported the bugs a few times and they've not been fixed. In fact, they seem to fluctuate in their occurrence each day. –1 star. |
| 2019-11-27 | | | This app is awful. None of the "more" buttons on the home screen do anything -- I presume they're meant to take you to additional options. If you open up the pictures on a particular item, there's no way to get back, as there isn't an x to close the enlarged pics, nor is there a back button. There's no alpha-sorted list of brands to choose from. The app on my iPad is great, it's a shame Zappos really shortchanges Android users. |
| 2019-11-03 | | | Search results filter are unintuitive at best. There's no apply button. Yes, you really do need one. No Mr. magnetic, human centric UX designer, it doesn't make sense without the button. Payment system is very buggy when adding cards and addresses. The add an address button does nothing from the add payment screen. If you can't handle a string of numbers with no spaces for the credit card, fix it, ALL the credit wallets paste as a numeric string. |
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