The Customer Factor

A Scheduling, Invoicing, and Estimating app for service businesses.

The Customer Factor - Service Business App

"The Customer Factor" is a powerful Android app designed for service businesses, offering features for managing customers, scheduling appointments, generating invoices, and creating estimates. With user-friendly tools for tracking jobs, capturing signatures, and seamless communication, it enhances operational efficiency. Stay updated with regular app enhancements to maximize performance.
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View on Google Play Store

App stats

Users: 21,511
37
Rating: 4.11
(176)
Version: 14.1.87 (Last updated: 2024-11-18)
Creation date: 2016-08-31
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: directly call phone numbers, read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • view network connections
  • pair with Bluetooth devices
  • access Bluetooth settings
  • connect and disconnect from Wi-Fi
  • full network access
  • change your audio settings
  • run at startup
  • control vibration
  • prevent device from sleeping

Ranking

# 371,932 ▼ 403
Other rankings
#8 in customer keyword 35 ▼ 3

Other platforms

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App summary

Analyze keywords

Android App Feature List

- Customers and Prospects
- Searchable
- Add new
- Edit existing data
- Add/upload photos
- View customer job history and prospect estimate history
- Convert estimates to jobs seamlessly.

- Appointments
- Schedule jobs, estimates, tasks, or personal appts.
- Edit/Reschedule/Delete
- Time tracking for jobs
- Send an "I'm on the way" text message
- See a street view of each appointment

- Invoice
- Generate Invoice
- View Invoice PDF
- Pay Invoice (Third party API is used for Credit Card processing)
- Capture customer signature.
- Email Invoice with predefined template text
- Print Invoice if connected to an air printer

- Estimate/Proposal
- Generate Estimate
- View Estimate PDF
- Capture prospect (or customer) signature.
- Email Estimate with predefined template text
- Print Estimate if connected to an air printer

We update our apps regularly with new features and to make sure they're at 100%, so we suggest turning on automatic updates on devices running The Customer Factor app.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • User-friendly and intuitive interface
  • Responsive customer service
  • Good functionality and reliable for the most part
  • Helpful features for small service businesses, such as job history and expense tracking
Cons
  • Frequent crashes and app performance issues
  • Poor customer service experiences reported
  • Complicated user experience for some users
  • Problems with app updates and login failures
Most mentioned
  • Customer service issues
  • App crashes and loading problems
  • User interface dissatisfaction
  • User-friendliness and functionality
User reviews
The app often does not work.
by Frankly Kempis, 2024-11-11
I've been using TCF for many years, and it was GREAT. However, ever since they created a new interface, it's horrible. It started with small problems that were easily resolved in minutes to now bigger issues that take days to get resolved. It's impossible to run a business like that. App constantly glitches, checklists get lost, pictures disappear, new customer info doesn' save, AND when calling customer service, a woman answers with kid and animal noises in the background (farm noises).
by Elizabeth K. Ulasnik, 2024-09-20
Horrible communication! I have had a few cards I've had to cancel due to employees losing them and then if the billing doesn't go through they don't call or email or anything to you to let you know- they just completely log you out right away with no notice! Its ridiculous!
by BCB Cleaning Services, 2024-08-06
View all user reviews