Willie's Rewards
Willie's Rewards Mobile App
Total ratings
4.91
(Rating count:
1,400)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Excellent service from staff, particularly mentioned servers like Analise, Julian, and Lacy.
- Rewards program is helpful and appreciated by users.
- Variety of food options available for different preferences, especially for families.
Cons
- Issues with incorrect orders happening frequently.
- Problems with food quality, including overcooked and poorly prepared items.
- Technical issues with scanning barcodes for rewards points.
Most mentioned
- Service quality and staff friendliness.
- Issues with order accuracy.
- Concerns over food quality and preparation.
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User reviews
Recent rating average:
3.40
All time rating average:
4.91
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-14 |  | | Julian is an Amazing waiter! he always focuses on his customers. comes by enough to check on the status of the food quality but not too often . he is an asset to Willis'n that's why he has long list customers come to see him. he is Incredible! |
| 2024-10-03 |  | | Great service. Hamburgers were over cooked and dry. Not the normal for this Location. |
| 2024-09-01 |  | | We really appreciate our server Analise helping us with the rewards program, not to mention she was very accommodating. The food was super good 👌 |
| 2024-08-02 |  | | First time at this location, it was pretty disappointing thanks Vanessa C! It was during happy hour (2:45pm) not really busy about 15 people in entire place. Ordered 2 appetizers, 4 drinks and a single stack burger. The drinks came out quickly took another 10 minutes for appetizers and a whopping 35 minutes for a burger. Alan the manager was no better, also saw staff braiding another's hair in the dining area guess that's pretty santintary for a restaurant what's a little bacteria...yuck! |
| 2024-06-23 |  | | We love coming to Willie's! I have 3 picky boys and Willie's has something for everyone here. Our server Sami was amazing!! I didnt realize Willie's had an app that allows you to get points and she explained it and helped us get our first free appetizer. Thank you, Sami!!! |
| 2024-06-09 |  | | chips and queso came out after meal. we had to a ask for it. my baked potato was hard as a rock when it came out. had to ask for replacement. after getting replacement, a few minutes later.watress came back with empty plate and i had to pick up a buttery / sour cream potato and put it on plate for here to take back!!!!! a manager never came with all these issues. i come here almost every Sunday. might rethink this going forward!!! worst experience i have had!!!!!!! |
| 2024-06-02 |  | | I don't like that the small crawfish is no longer an option. also I prefer the foam cups because they don't have condensation and keep the drink cold longer. |
| 2024-05-26 |  | | once again my order was incorrect!! I ordered grilled chicken but was given fried chicken on two of our to-go entrees!! you must check your order each time you pickup!! this happens way to often. something different each time it's hard to catch everytime!!!! |
| 2024-05-01 |  | | My 1st time at Willie's in the Woodlands was awesome 👌🏾.. Good atmosphere and service! My server Analise H was very helpful and knowledgeable really took care of me and provided info on rewards points which was helpful. Definitely will be coming back. |
| 2024-04-27 |  | | picked up a "To Go" order tonight and right from the beginning it started off bad. tried to call in but the number rang to someone's personal line. none of the 5 meals we got were very good. the chop salad had very little toppings, everyone's fries were WAY under cooked, the chicken tasted funny as did a lot of sausage in the gumbo. Willie's is normally pretty spot on but not tonight. Unfortunately patrons always get short-shifted with to-go orders at any restaurant, not just Willie's. |
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