Vuebell - In Sight In Mind

Vuebell is the operating platform for the smart home products from Netvue .

Total ratings

2.87 (Rating count: 226)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • CCTV ability is great, with clear pictures.
  • Ability to download photos and videos directly to the phone.
  • Recent updates have improved the app significantly.
Cons
  • Significant delay in notifications, causing missed deliveries.
  • Live feed often fails or is slow to respond.
  • Customer support is generally viewed as unhelpful and frustrating.
  • Frequent ads and prompts for additional services.
  • Compatibility issues with devices like Google Home.
Most mentioned
  • Delays in notifications
  • Issues with the live feed
  • Customer support problems
  • Ads and upselling features
  • Improvements after recent updates
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User reviews

Recent rating average: 2.00
All time rating average: 2.87
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5% (1) 4 star
15% (3) 3 star
5% (1) 2 star
15% (3) 1 star
60% (12)
Date Author Rating Comment
2024-11-02
Emily Weyker		 Had this app for 7 plus years. Now even though my notifications are turned on it doesn't alert my phone.
2022-01-10
Pete Romano		 I've been using this app for quite a few years now. I have a number of external and internal cameras, for the most part it works well however it is very slow to respond. ___After today's update 9/21/18 my live feed stopped working. Everything else works still, but the live feed was working before the latest update. 9/23/18 contacted support, they suggested uninstalling, rebooting and reinstalling. That fixed the problem.
2021-04-18
Jake Vincent		 Awful. Just awful. The product is terrible, the app is terrible, the support is worse than terrible. Language doesn't fully allow for me to express my thoughts on how bad this whole thing is in 500 characters or less. I'll summarize by strongly suggesting that you DON'T BUY THIS DOORBELL!
2020-11-09
Sas Cabbage		 Brilliant! A delay on the bell being rung to notification, resulting in it being a bit useless that way, but the CCTV ability is great. Pictures are clear. Ability to download photos and videos direct to your phone. Amazing. For the price of the cameras etc, it's an affordable piece of security.
2020-10-22
Paul Hoag		 I packed it back up in bag it was delivered in, looked used anyway. Several labels as if it was returned before and i got a resale piece.. very disappointed in the first time using your products. I will not be getting another. It never associated my device... piece of junk... go get The Ring... better product and application works unlike this.
2020-08-11
Younes Bennani		 I don't recall ever when someone pressed the bell and the phone rings immediately.. usually happens 15mins later, so missed so many deliveries because of this. The live view doesn't work all the time, it's like the camera loses reception.
2020-06-25
Paul M.		 Could not view the live video, just gray box. Interface was slow and hard to use. Kept trying to get me to sign up for more services... why on Earth would I pay more if the existing features don't work? Customer service had me reset my internet connection which ended the chat but didn't solve the problem. After that all I got was auto reply to leave my email and they'd get back to me in a few days. Don't call us, we'll call you. Zero stars, would not recommend.
2020-06-18
M P		 Camera streams for about 10 seconds before the cloud service advertisement takes over the entire screen and makes you back up and reload. Makes it basically useless as a nannycam currently.
2019-10-07
A Google user		 Vuebell was working great when first installed but now there is a delay in getting information when someone is at my door. Usually after the fact.
2019-09-30
A Google user		 Doorbell is ok. But why only Alexa support and not Google home? Goggle home is a must. Originally gave it 2 stars. Would change it to 0 stars if possible. I like the doorbell but it hasn't worked right for cake or motion for a long time now. No fix in sight.
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