VSee Messenger
VSee gives you group video calls, screen sharing, and instant messaging.
Total ratings
3.45
(Rating count:
3,452)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Simple and easy to use for telehealth.
- HIPAA compliant, making it suitable for healthcare professionals.
- Stable video quality when it works.
Cons
- Frequent connectivity issues (dropped calls, internet problems).
- Poor customer support and lack of communication regarding issues.
- Difficulties with login and account management.
Most mentioned
- Video calls frequently drop or have poor quality.
- Issues with app functionality and frequent crashes.
- Frustration with login processes and password resets.
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User reviews
Recent rating average:
2.40
All time rating average:
3.45
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-09 |  | | It's so hard being forced to find a new messaging app I l9se track of which ones I've tested so I gotta review all tested ones so I know why to stay away... others must be on same app |
| 2024-07-17 |  | | I appreciate that it's simple. I use this for my telehealth, as well as zoom for a different physician. vsee is better. it's just a simpler application! bells and whistles belong somewhere else. sometimes you just need a place to type and video chat. regarding stability, it's okay. the app has weird internet issues. and ideally: if I get a call, plug in a USB headset, and then answer the call, I would expect the app to understand my intent. it does not. small nitpick. |
| 2023-02-03 |  | | This app provides a useful and secure way to communicate with my patients when I am not in clinic. I have had difficulty adding patients to my contacts list but I haven't spent a lot of time troubleshooting this issue. Vsee is the best telehealth platform I've seen for integrating all aspects of my practice. Easy scheduling, stable video, adequate EMR, efficient and reliable billing. There are some areas where it could be improved but the solutions I've developed are adequate. |
| 2022-09-16 |  | | Have been experiencing the same issues other reviews complain about, video calls regularly dropping while on mobile data. Support was nice enough, but I spent a ton of my own time diagnosing and submitting logs, connectivity tests...don't have time to keep working on this. If my provider didn't use this, I would never use this app. |
| 2022-02-03 |  | | Consistently does not work on my phone. Phone has all current updates and works fine on all other video messaging apps. As soon as I receive a once weekly call on vsee, my phone instantly loses internet connection. I've tried reinstalling the app, searching the internet for any possible options to no avail. |
| 2021-12-09 |  | | My daughter had an appt that she missed because neither of us could decipher the most confusing instructions. I would not recommend this program to any people who are in search of mental help. You won't get it, I promise you. I am curious how many potential patients that have become so discouraged with all the effort it takes just trying to get into the program. My daughter was never seen and will never by your "telehealth service". I'll just have to waste more time trying to get an appt w |
| 2021-01-31 |  | | Terrible support. I am using the app as part of a paid for service. The connection is so bad I need to use the landline phone with the video so that others can hear us. Its cosing us £30 a month for broadband and the equipment with Vsee installed, we cant get out of it until 2022. The provider of the equipment has looked into it and found our connection is via a fixed route, Vsee are the only ones that can fix it. They will probably ignore this like all feedback. |
| 2020-07-31 |  | | Gawd awful. Have downloaded appropriate apps on both iPad & Android. Changed password. Deleted and reinstalled apps. Still couldn't login on either device. Finally called customer service & explained the above. The first 20m (of a 40m call) he asked me the same questions repeatedly - sometimes up to five times. Culminated in him asking for my login/password & finally telling me I needed to change security on my router despite the fact that all other video conferencing platforms work. Hell no. |
| 2020-07-05 |  | | I use this with Therapists because it's HIPPA compliant. Which I'm glad for. However it barely works. On one appointment the therapist had such a bad connection that her video relooped like a Ghost show horror movie. Please have your developer's consistently work on this app. Zoom works SO MUCH BETTER, if only it was HIPPA compliant....🙁 |
| 2020-05-05 |  | | I enjoy using this with my patients, when it works! Sorta steep learning curve on settings and options. Having some difficulty navigating between desktop pc (online) version and app on pc or phone. Overall would recommend it, as i think the difficulties are user based 🤭 |
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