Vonage Home Extensions - VoIP

Your new home phone service is here. And you can take it anywhere.

Total ratings

3.89 (Rating count: 21,229)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Allows making free calls from out of state or country
Good audio quality when connected
Integrated call features (like simultaneous ringing)

Cons

Frequent connectivity issues and call disconnections
Poor customer support response
Incompatibility with newer Android versions and devices
App bugs leading to lack of functionality (e.g., can't answer calls or use speaker phone)
Unreliable call forwarding features

Most mentioned

App frequently fails or has bugs
Problems with answering calls on newer phones
Inconsistent call quality
Issues with customer support
Problems with app functionality after updates

See reviews for Vonage Home Extensions - VoIP on Google Play Store

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User reviews

Recent rating average: 2.30

All time rating average: 3.89

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Rating filters

Date	Author	Comment
2024-10-15	A Google user	Service set to simultaneously ring home and mobile, and my cell phone rings about 60% of the time and home phone about 90%. Very rarely do they both ring at the same time. More often the mobile only rings once then disappears. Also since recent update if I'm making a call I can't do it on speaker phone until the other party picks up, not useful at all. Now my phone updated to Android 14, if I'm on a call and check another app such as email or messages the call automatically disconnects.
2024-08-15	Benny	I had Vonage from the time they started. The voice quality and connection stability was never very good but because i made frequently international calls and traveled a lot it was worthwhile (especially as it used to be reasonably priced). Now they are not cheap anymore and most phone companies have cheaper services (if you even need this kind of service anymore). I still kept the service longer than I should have. After my vonage extension app started to give me problems, I finally canceled.
2023-10-02	Tom	This company started off with the right plan and support. The app has gone totally USELESS! I am so dissapointed in the lack of response and complete non-existent customer support or service. I am CALCELLING my service and porting to another. What happened? It doesn't indicate any incoming calls. 2023 and the app on android has bugs and fails most of the time. Very unreliable. VONAGE has no interest in customer support. I'm switching to another IP service.
2023-09-23	Pastor Art	It works OK except it doesn't always, when looking for someone's number, give you a choice of the numbers recorded. Some time it does and some time it doesn't. The application was improved to fix the bug I reported in the above. With the International Plan you can call over half of the world land line numbers. I have traveled Internationally and if you have a solid WIFI connection you can use the Vonage Home Extensions application to call back to the USA and Canada at no extra charge.
2023-06-08	Ana Maria Bryant	I'd have given it a 5. It's a great app. It has been working great. I love this app. but out of a sudden it stopped working I Uninstalled and reinstalled and still not working. Unless the app is down. I hope they fix it. It says: "an error occurred while accessing Home Account, please try again later." It's been 2 days like that. Once they fix this the app robs really good. I love it.
2021-08-11	Scott Johnson	It gives me a way to make free calls when out of state or even out of country. It's not 100% reliable. Occasionally a call will disconnect or not connect on the first try. Quality of audio is good most times but can cut out. I honestly don't know if it's the app or the internet connection though. Overall it's good enough to keep using while away from home. If it was my daily driver I'd be looking for something better...
2021-07-26	Neil Matthews	Dreadful. None of the call forwarding features work reliably. Often only my cellphone will ring (Vonage landline doesn't ring at all) and if I answer the call on my cell, the caller usually cannot hear me. I can always hear them, but they hear nothing. It's embarrassing since I use Vonage for my small business. I have to switch off the simul-ring/forwarding services when I'm home to try to ensure the call at least reaches the landline phone. Really poor service. Very disappointed.
2021-03-04	Neil Dutta	This app is defo one of the best voice over ip apps on the market right now! I enjoy having my smartphone ring if I am away from home as I can pick up those calls on the run. The big limitation is imposing a limit on the amount of phone numbers you can block though! I hope this will change soon because there is a huge increase in spam calls these days, these calls are all unfiltered through Vonage which means a whole lot of unwanted phone calls that can't be blocked. We need this feature asap!
2020-08-03	Bolling Holt	Flimsy app. Not all functions work, for example, when set to dial out from Vonage number, mobile number still goes out. When contacting Vonage for help via email, instead of reading and addressing my questions, a pre-written, generic form letter was sent that had nothing to do with my questions. Playing voice messages is cumbersome, not working. Have tried on wifi and cellular. It does, however, properly ring my mobile device when I receive a call on Vonage. Would love this app if worked.
2020-04-30	Joel Griggs	So it appears that people have been complaining about the incompatibility with Galaxy 10 for about 5 months now, yet nothing seems to have changed. You would think that this would be a priority for their developers. Too bad I didn't read these reviews before complaining to Samsung. One important note that I can make to those upgrading their phone, DO NOT ALLOW SOFTWARE UPDATES to your new phone. When I first got the phone, the app still worked perfectly, but once I got to about the 2nd or 3rd update, the app went wonky! So, developers, take note, it's something in one of the android software updates that is causing the bug in your software. Well, I hope they fix this soon before I drop their service, because not being able to answer phone calls makes this a completely useless service for me.

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