Vibrant CU
The Vibrant Mobile App allows for 24/7 banking
Total ratings
4.61
(Rating count:
2,321)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface
- Convenient access to banking functionalities like checking account balance and transferring money
- Ability to monitor accounts easily and securely
- Good customer service experience at the branch
- Mobile deposit functionality when it works
Cons
- Frequent app crashes and sluggish performance
- Issues with mobile check deposits
- Changes to app features negatively impacting usability (e.g., loss of dashboard view, PIN feature removal)
- Slow posting of transactions causing trust issues
- Lengthy wait times for customer service
Most mentioned
- Login issues and security code requirements
- Problems with mobile deposits
- Deterioration of app functionality after updates
- Frustration with customer service response times
- Changes to account management features leading to inconvenience
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User reviews
Recent rating average:
2.80
All time rating average:
4.61
Upgrade to see all 21 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | I am always on the road and very easy to access 😄 |
| 2024-09-17 |  | | Great banking app. After years of using Google to sign in, I got this app about 3 months ago. Works just as good as google did ☺️ |
| 2024-08-13 |  | | Vibrant does a great job keeping my accounts secure and fraud free! |
| 2024-07-31 |  | | Their app as of late has been hit or miss. Their mobile app doesn't let me deposit checks. When it takes the picture it pushes me off the app requiring me to log in again and it's an endless loop. |
| 2024-03-15 |  | | this credit union is horrible. I have been with them for 13 years and over the last few years they focused away from banking. absolutely horrible!! do not bank with them. if you ever have to call it's a 20-30 minute wait and if you go to the ONE branch they still have open they tell you that you have to call. |
| 2023-05-08 |  | | Since the update, I have to log in every time and the menu option is gone. I opted out of the privacy policy since then nothing but problems. Vibrant has made many attempts to correct. I am persuaded it's because I am limiting them selling my info. They tell me no one else has issues. I see that there are others. 🤔 |
| 2022-07-04 |  | | I've been banking with Vibrant for years, back when they were known as DHCU. The banking app works pretty well most of the time. Occasionally it has hiccups where you can't login or when you do, the UI is sluggish. Overall not bad. It does pretty much everything I need it to do, (check balance, transfer money, ect). |
| 2022-02-03 |  | | It's ok sometimes, crashes other times. App is very clunky. Mostly I use it to pay my credit card. Sometimes I want to go through my history to see how I've been spending my money. This is a huge pain! I can't choose a time frame and the window gets stuck when I'm trying to scroll up and down. This credit union really needs to step it up! |
| 2021-06-11 |  | | Was a great app until June 2021 when it seems to have stopped working,, the widget still shows my basic info and my login works but it won't show my accounts,, do transfers,, etc and says I'm not authorized. Wth Vibrant?? Quick, easy to use, and safe app for your Vibrant credit union accounts, a real must have. Update: another gone by and the Vibrant app woks grear. |
| 2021-04-11 |  | | Normally love the app, but as of recently it has been crashing before I can log in and whenever I log in the app goes crazy. It goes up and down like crazy |
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