Newport Group
App updated with new icon and splash page to reflect our new brand—Newport Group
Total ratings
1.91
(Rating count:
204)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Users cannot log in, with many reporting being trapped in a login loop.
- App frequently crashes or fails to open.
- There are issues with the app's performance, such as incorrect credential validation and discrepancies between app data and website data.
- Poor design and usability, including problems with password requirements and not allowing clipboard actions.
- Lack of sufficient support or guidance from the developers.
Most mentioned
- Login issues - primarily being unable to stay logged in or getting stuck in a loop.
- App crashes or fails to launch.
- Inconsistent data between the app and the web version.
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User reviews
Recent rating average:
1.20
All time rating average:
1.91
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-26 |  | | Won't send SMS code then it locks you out. Full of errors, even sending a message to support just results in an error. |
| 2024-09-16 |  | | The app is not working right is not taking my password been trying to use my app for 2 years now don't know my account number because Im paperless but then trying to change my security question but I can't get into changing either so I'm stuck please help |
| 2024-09-02 |  | | I had the same problem as many here report, with the login loop. However, after enabling biometric authentication and trying over and over about 10 times, it finally displayed the next screen, which let me proceed and eventually access my data via the dashboard. Just try over and over until it works. |
| 2024-08-02 |  | | App has never worked. I even set up in front on an advisor from Newport, and he couldn't figure out why it isn't working either. Very poorly designed and no support for it either. |
| 2023-10-18 |  | | If I could give 0 stars I would. Just downloaded this app today and like many other reviews have noted, I cannot log in. It keeps kicking me out and back to the log in page. Absolutely useless app. And I'm supposed to entrust them to manage my retirement savings? What a joke. |
| 2023-07-31 |  | | Every single time I try and login, it starts to log me in, but then goes back to the initial login screen. I've tried entering a password and using the fingerprint login. Both of them are equally broken. Can't use the app if you can't even login, so this gets 0 stars because it is completely broken and non-functional. |
| 2023-07-25 |  | | Very poorly designed app. Half of the functions don't work, and some information is out of view on the phone screen. Also will sometimes fail because of a "Slow network" even though I'm full bars on a 5G cell network. |
| 2023-03-15 |  | | App doesn't work. Login does not go thru and returns to the main screen without saying what the problem is. Also, this financial group should be awarded the oddest requirement for a password length that needs to be at least 14 characters! At least fix the app so we can check our portfolio quickly |
| 2023-03-05 |  | | This app has never allowed me to login. Every attempt has brought me back to the login screen with no errors. I can't rate this any higher/lower because I can't even use it. Please fix!? |
| 2022-11-24 |  | | App is not working! After entering username and password, and giving verification code, it jumps back to log in screen and will not let me type in credentials, the keyboard will not stay on screen at that point. FIX YOUR APP! |
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