New York Islanders + UBS Arena
Experience the official mobile app of the New York Islanders and UBS Arena.
Total ratings
2.17
(Rating count:
111)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App consistently fails to work for Android users, especially for accessing season tickets.
- Frequent crashes and bugs that prevent ticket management and transfer functionalities.
- Poor customer service and slow response to reported issues.
- Inability to link with Ticketmaster for ticket management.
- Notifications received even when location services are off, raising privacy concerns.
Most mentioned
- App doesn’t work or crashes when trying to access tickets.
- Season ticket holders unable to link accounts and manage tickets via the app.
- Frustration with app updates that seemingly introduce new issues instead of fixing existing ones.
Upgrade to see all 23 reviews
User reviews
Recent rating average:
1.00
All time rating average:
2.17
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-12 |  | | stub hub to Ticketmaster then Islanders mobile app. still can't find tickets. last time, done... |
| 2024-12-10 |  | | App not working for Android again. I can't see my season tickets. This will be my last season unless they drastically improve customer service. $700 per game for 2 seats, and they can't provide an app that works. |
| 2024-12-06 |  | | Hot garbage, keeps crashing. Can't view ticket in app or transfer ticket to Google wallet |
| 2024-12-03 |  | | Doesn't work when trying to get tickets. The site says to use the Islanders app, but it won't work correctly. Please fix before the season starts. Reminds me of the 1st season at UBS. Took forever to get the app running somewhat smoothly on android. Guessing it'll be the same with this app. |
| 2024-11-06 |  | | App doesn't work. Suppose to be going to a game and am unable to retrieve tickets or link to ticketmaster. Un-installed and installed again and same issues. Had the same issues last season...not sure how I will be getting my tickets now |
| 2024-10-23 |  | | App crashes when accessing ticket barcode and doesn't play nice with Ticketmaster |
| 2024-10-19 |  | | Ticketmaster sync doesn't work. My only option is to login with a mobile wallet and add tickets to Google Wallet. |
| 2024-10-14 |  | | Updated review 10/14/2024: Still can't access my season tickets, this newest update made the app completely unusable. Trying to merge with my Ticketmaster account just leads to blank screens and repetitive actions. Currently using a Google Pixel 8 Pro. The season has begun and it's STILL NOT FIXED. |
| 2024-10-12 |  | | Useless and pointle. Makes anything that should be easy complicated and impossible. |
| 2024-10-08 |  | | Can't Access season tickets once again. Too many issues / bugs with android devices. |
Upgrade to see all 23 reviews