USC TeleCARE
USC TeleCARE app connects patients with our Keck Medicine of USC physicians.
Total ratings
4.53
(Rating count:
67)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient access to healthcare without commuting
- Clear audio and visuals during appointments
- Flexibility in scheduling and attire
- Excellent support from healthcare professionals
Cons
- Technical difficulties such as freezing and reconnection issues
- Not user friendly, especially for elderly or non-tech-savvy users
- Low volume during calls
- Lack of privacy features like muting in waiting rooms
Most mentioned
- Difficult to use for first-time and elderly users
- Technical issues with app functionality
- Convenience of telehealth services
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User reviews
Recent rating average:
4.10
All time rating average:
4.53
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-04-02 |  | | The volume was low, but other than that, it was an excellent office visit. |
| 2024-01-29 |  | | Dr. Kahn has been great! |
| 2023-03-23 |  | | As a patient of this facility that also lives 4 hours away, it is detrimental to my health to be able to have this access |
| 2022-12-14 |  | | Very quick to download, clear audio and visuals. Keck Telehealth is a game changer; no commute, no parking fees, flexibility on attire, better availability to doctors and PA(s), just less stress overall! |
| 2022-10-07 |  | | There needs to be a mute your microphone while you're in the waiting room for privacy. Also rejoining when you loose connection needs major work. After 5 links and 15 minutes, we gave up and went to phone call. You need to spend money on security and fixing the app! |
| 2022-07-13 |  | | Simple and informative. |
| 2022-01-26 |  | | Extremely confusing، hectic and time consuming for first time user and not sawy technical oriented people. I believe strongly it could be much more easier to use. |
| 2021-12-04 |  | | Excellent |
| 2021-10-19 |  | | Lifetime savers. |
| 2021-09-27 |  | | I'm an elderly senior and this is so difficult for me to access the app properly! |
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