Universal Studios Hollywood

Maximize Your Visit

Total ratings

3.61 (Rating count: 1,853)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Provides real-time wait times for rides.
  • Includes a map of the park showing attractions and amenities.
  • Allows users to link tickets and check reservations.
  • Offers features for planning trips and itineraries.
Cons
  • Frequent login issues and password problems.
  • Inconsistent user experience with features not always working.
  • Difficulties with adding tickets and managing existing ones.
  • Overheating issues and not providing sufficient functionality compared to the website.
Most mentioned
  • Login problems and system failures.
  • Confusion with ticket linking and adding functionality.
  • Issues with ride wait times being inaccurate.
  • User complaints about app design and navigation difficulties.
See reviews for Universal Studios Hollywood on Google Play Store
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User reviews

Recent rating average: 1.00
All time rating average: 3.61
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Rating filters

5 star
16% (4)
4 star
8% (2)
3 star
8% (2)
2 star
8% (2)
1 star
60% (15)
Date Author Rating Comment
2024-12-28
Alex
Useless app tbh, went for a day to universal studios and downloaded the app to help me on my day trip. Only thing app was good for was to view ride time waits and see the map which didnt help much since rides have a wait time posted outside and the park isn't that big and maps are posted through out the park.
2024-12-27
Luis Enrique Alvarado
This app is extremely bad, does not allow to create an account stating email adress is wrong. I tried 4 different emails from different domains.
2024-12-05
melissa flores
You need it to make reservations, but it doesn't work. Tried to sign in for 2 days and every time there was an issue. I even tried creating a new password and a new profile and nothing worked.
2024-11-30
Jon Carter
Won't let me use the app without turning location on, and the map doesn't show you where the bathrooms are.
2024-11-26
rnfjohnston
The ride waiting times on the app are totally dishonest. App said 100 minutes for the mario kart ride at the point when we got in line; in the end, we waited 160 minutes. I'd like my hour back, please
2024-11-17
ANDREW JOSEPH “TexasJ” Nierras
Trying to add 4 tickets in the app....."Ooops something went wrong. Try again later". Aaannnddd 5 hrs LATER...still nothing. NOTHING WORKS !!
2024-11-10
Ed Boughton
The dumbest app ever created. On my first and only time opening this app it asks 5x for my email telling me good news you have an account already. It asked 5x for my password. It asked to verify my email with a OTC 4x each it said was successful. And other repeatedly ask me to buy tickets it wouldn't let me do anything like plan my trip. Pointless app. Not designed for guests. Designed like a corporate rabbit hole. Disney should be utterly ashamed this was ever released. It doesn't represent wal
2024-10-27
ItsKryptor
Most useless app ever. Can't sign in, nothing wants to load!
2024-10-06
Alain Bisson
Pretty useless. I expected to have times where my kids can meet characters to plan a bit the day. But I'm at the theme park and there's no information on the app
2024-08-05
Brian Criswell
Useless app. Overheats the phone and provides no more user value than the website. Tickets purchased in the app aren't viewable in the app. The tickets are only available via email and then have to be scanned into the app.
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