UniFi Access
Manage Doors Anywhere
Total ratings
4.92
(Rating count:
367)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Works great for many users without issues
- Quick and intuitive interface
- Useful features like lock control and dark mode
- Helpful customer support mentioned by some users
Cons
- Recent updates have introduced bugs and issues, such as broken unlock functions and 2FA problems
- App misreports door status (locked/unlocked)
- Inconsistent performance across different Android versions and devices
- Missing features like Bluetooth unlocking
- Frequent connectivity issues with live view and call features
Most mentioned
- 2FA login problems
- Unlock button functionality issues
- App reliability and performance problems
- Mobile access and control of door locks
- Changes in app design affecting usability
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User reviews
Recent rating average:
3.70
All time rating average:
4.92
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-05 |  | | Adding lock feature to the app is nice, finally |
| 2024-12-05 |  | | Works great. No issues |
| 2024-11-18 |  | | Have been using it for some time now and it works great. |
| 2024-11-14 |  | | Currently, the Unifi intercom allows users to choose between either a Direct Call button or a Directory selection on the screen. I believe it would be highly beneficial if the system could support both options simultaneously. This enhancement would offer users the flexibility of quick direct calls with the hardware button (ideal for delivery personnel etc...) while still maintaining the full directory option on the screen for the visitors requiring different contacts. |
| 2024-10-20 |  | | App lacks Android Adaptive Icons (for theming) It's a simple fix and when implemented I'll update the rating. |
| 2024-09-30 |  | | Recent update has caused issues on android. Can no longer open cameras to view/talk and can't unlock from app. |
| 2024-09-05 |  | | After the recent update on August 2024, the Unlock button was removed from main video screen so while answering the caller, I have to leave the screen and go to the hub to unlock. Wish we can have unlock button back on reader screen. |
| 2024-09-04 |  | | Slick fast easy intuitive |
| 2024-08-04 |  | | I can only assume this is an Access application issue related to Android? Samsung S22 Android 14 Kernel 5.10.198 (Works correctly) Samsung S24 Ultra Android 14 Kernel 6.1.25 Settings->App Notifications (Access application doesn’t show up) Have tried all the uninstall/install/clear cache/Use same user etc. Any ideas or things to try? |
| 2024-07-20 |  | | so far so good the staff I met at one location very helpful and patient otherwise very quick process |
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