UniFi Protect
Simply Scalable Security
Total ratings
4.58
(Rating count:
13,265) Upgrade to see all 21 reviews
User reviews
Recent rating average:
2.90
All time rating average:
4.58
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-04 |  | | Alarm/detection management is no longer a working feature. This kills the app usefulness and thus, the entire camera product line. Enpoopification has arrived. Documentation is non existent, products now focus on expensive AI vs simple motion. You get alerted without: An image of the event, A link to the event, What device triggered the alert, What kind of alert it is. But you can be notified that (something) happened. Oh, and they added webhooks. Look for alternatives, unifi is done. |
| 2024-10-25 |  | | Most video playback has stopped working. I can sometimes get it to work by flipping phone horizontally and then vertically again or by skipping the video and skipping back to it. Most of the time it's a black screen with the three thinking dots on the bottom left. This occurs with both new notifications or previously recorded videos. I've tried deleting all app data and cache and completely uninstalling and reinstalling the app. Also reformatted the hdd in the hub. No change in behavior. |
| 2024-10-03 |  | | So after a few months of use the only real problems I've ran into is the geo fence exiting, and entering is sometimes horribly slow. It would be nice if we had a way to see where it thinks I am, and a way to override the geo fence detection, and flip it to home when I get home for example. It's been very annoying the past few weeks with it sometimes taking hours before it picks up that I left home. |
| 2024-06-24 |  | | Update: Bypassed issue by rotating phone to landscape. I'm using a Pixel 8 Pro. Not sure if the issue falls on Android or app devs to permanently resolve. Picture quality on the Android app is terrible compared to the iPhone app. Most notable on 4k cameras, anything with a straight line shows up as jagged. |
| 2024-01-16 |  | | After the last update the app stopped being able to highlight motion detection events. Used to work, still works in desktop/Web app. Now just a blank timeline. The app is also unstable. Sometimes it just won't be able to connect to replay video and you get the dreaded "blinking dots" in the corner. Very expensive hardware for mediocre - at best - software. |
| 2023-12-24 |  | | Just got my cameras installed and have been using the app for a few days. So far so good. Runs smooth, the features are great, no garbage ads to deal with. One of the biggest downfalls of any electronic device, like a security camera, is that even though they have impressive specs & often make "top 10" lists by every youtuber/security expert & their mother, the reality is that the product itself is actually sub-par build quality, not meant to last very long, and garbage software. But NOT UniFi! |
| 2023-10-05 |  | | I want to rate this app 5 stars because the streamlined experience of interacting with my Unifi Protect devices is so nice. However, it arbitrarily closes out of the camera view while I'm scrolling events. When that happens, I see the little toast indication that it's connecting, so I'm not sure if it's a problem with the app, the fully-Unifi network, or what. It's annoying, but I've been able to get right back to what I was doing after the abrupt interruption. |
| 2023-09-15 |  | | Latest update 1.17.0 seems to have fixed the doorbell ring being counted as a phone call then sending another notification if you ignore it (not select to accept or end the call). It is now just a single notification thay say someone is at the door... No real major complaints anymore. Please just add some features to disable notifications for a certain amount of time (like if mowing the yard or something). Ring had a feature to disarm, this needs something similar... |
| 2023-09-12 |  | | I bought $10k+ worth of UniFi gear at 3 houses: doorbells, cameras, switches, etc. My biggest pet peeve in the whole system, is that when someone rings the doorbell, the app doesn't even indicate WHICH house is ringing. I don't want to pick up doorbell rings at one of my houses (because it's an Airbnb). The app just pops up a screen with the green/red buttons to accept/decline the call. I'm forced to pick up, to see the video feed, then quickly hang up if it's the house I wanted to ignore... |
| 2023-07-15 |  | | It works well except for one crucial capability. The geolocation based notifications don't appear to work at all. I've had an S20 and a Pixel 7. Didn't work on either one. This is very annoying when you are home and getting notification spammed. A potentially easy work-around could be to only send notifications when not connected to a specific SSID. |
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