Uber - Request a ride
Rideshare, taxi cabs, and more for your airport travels and everyday trips.
Total ratings
4.54
(Rating count:
14,474,135) Upgrade to see all 34 reviews
User reviews
Recent rating average:
1.70
All time rating average:
4.54
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-25 |  | | Difficult to change my home and work addresses. I would change them repeatedly, save the change if that was an option on the screen, then go to the previous screen again and find out that my home or work addresses had reverted to their previous settings. Tried multiple times, tried exiting and restarting the app, didn't seem to make any difference. Mildly annoying. Other settings such as checking my reserved ride were a little challenging to find, but that may change as I use the app more. 4 |
| 2024-11-24 |  | | So I'm giving it a three I originally had at five star but as of late I've noticed that there's been more and more issues not only with the app but also people accepting rides and then canceling them suddenly especially when they like 5 minutes away and then I get back in the queue looking for another one it's very inconvenient when you're need to be to work. I feel it should have another option that only pulls the closest drivers available Once they accept ride they shouldn't be able 2 cancel |
| 2024-11-23 |  | | I love Uber but have had nothing but trouble with the app, it takes about 10 min every morning just to get the app working and my location where I actually am, sometimes it will say my location is blocks away from where I am, it regularly books a ride then immediately drops it, and I have to start all over not sure if the first ride is coming, I know my phone is sometimes slow and clunky but I don't have these problems with your competitors apps |
| 2024-11-23 |  | | This app used to be easy and convenient but the last few rides have been so complex to use I'll probably delete this app and install Lyft. Never associate a business profile, it chooses this by default and I had to cancel once to fix this. Assist the pin and it changes the address, even though you didn't actually change the address, especially for a condo/multi unit community. |
| 2024-11-23 |  | | In 2015 I rated Uber 5 stars because it was reliable and priced right. Today I take that 5 star rating and would rate it zero if I could. This app is unreliable and way overpriced now. It's insane how long it will take for me to get an Uber, sometimes having to wait 30-45 min just to get someone to pick up my request. I live in Chicago where I shouldn't experience this long of a wait for car service. More unreliable than reliable drivers. Public transportation is more reliable and way cheaper. |
| 2024-11-19 |  | | The driver was fine but the only options to give feedback punish the driver. There is no way to complain about the app setting a pickup location that requires me to walk about 1/3 the trip when the whole point was to avoid walking because of foot issues. Lack of customer support or the ability to talk to a person (only a bot with limited options) makes this trash. |
| 2024-11-18 |  | | Inefficient routing out of my neighborhood. I'm so glad my home airport has public transportation now. I am sick of watching drivers go around in circles before picking me up. The acceptable number of times that I've received a message that the driver canceled my ride, so I find another ride, then I have to pay a cancelation fee should be 0 but it isn't. Customer service was nonexistant when I added to a tip. The app doesn't say that the amount is additive, so making $9 $12 cost me another $12. |
| 2024-11-16 |  | | I would rate this app 5/5 if it weren't for the ubers who cancel on small trips. I've also been late to work despite getting ubers half an hour to an hour earlier than my scheduled work, because I would have 2-3 ubers cancel on my trips, even if they're less than 5 minutes away from me. I believe it'd be fit for a fee to be charged on canceling on customers when just a few minutes away or have location/timer to prove that they (uber) didn't pass the customer to collect the half price. |
| 2024-11-16 |  | | UNETHICAL. There is no way to contact support if you are a rider or use another service. I was charged for Uber One without ever signing up for it. Perhaps they were hoping I wouldn't notice? Don't save your payment info on the app. Or better yet, don't use an app that is sneaky and predatory. The only way to contact customer service is through email. Edit: So they responded, saying they canceled my membership, which I had already canceled to get my card tf of this app. I told them this, too. |
| 2024-11-15 |  | | I ordered a ride that was originally advertised for 15 minutes pickup and while it was searching for drivers it popped up with a message stating I can get a faster pickup for like $5 more. I declined and it ended up picking a driver that was over 30 minutes away from me. Not sure if the app didn't like that I didn't pick the upgrade but it's not right when I pick a ride that was originally advertised as a 15 minute pickup and ends up being double that. I will be using another app from now on. |
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