TunnelBear VPN
One-tap Access VPN. Protect Your Mobile Privacy with Encrypted Internet Security
Total ratings
4.04
(Rating count:
315,098)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface
- Great for occasional use when functioning
- Cute design with unique features (bear noises)
- Good performance on multiple devices initially
Cons
- Inconsistent connection reliability
- Frequently requires uninstalling and reinstalling the app
- Inaccurate connection status information
- Poor customer support experience
- Issues with connection persistence after updates
Most mentioned
- Connection issues requiring reinstalls
- Inaccurate connection status reporting
- User interface is appealing and easy to use
- Customer service is unhelpful or vague
- Frequent problems across different devices
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User reviews
Recent rating average:
1.70
All time rating average:
4.04
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-30 |  | | Didn't need to use a VPN for long, but when I did I got recommended TunnelBear. There were some hiccups here and there, but in the end of it all, I leave pleasently satisfied with the service. Would definitely recommend others and come back when I need a VPN again. P.S. There is a secret 'bear noises' feature in the settings menu that is off by default. I recommend switching it on for the full experience. |
| 2024-10-27 |  | | Great when it works, but it's an extremely inconsistent service. My biggest issue is the lack of feedback when it's having trouble connecting Some form of error message would make that easier to deal with. I've also run into issues where it will tell me I'm connected to a server, yet my IP information remains the same. Paid for a month, but cancelled the subscription not long after signing up. |
| 2024-10-25 |  | | Used to work great, now it doesn't work more than it does. Constantly disconnects. I shouldn't have to uninstall and reinstall the app as many times as I've had to get it to start working again. Many websites recognize the VPNs and won't let you connect to the site. I'll be glad when my subscription is up and I can be done with this app. |
| 2024-10-08 |  | | Often displays inaccurate information about the connection status to a server (says connected when not!), as well as which server is actually connected. I connected to GB, then switched to NZ, but my IP was coming back as GB, or after connecting to NZ my IP comes back as AU which I did not even connect to previously, so this is a different error in connecting to the wrong server. Reply response: This has nothing to do with the connection issues to New Zealand. |
| 2024-10-05 |  | | Honestly it's pretty bad. Constantly struggles to connect and when it does half the time it's still connected to the last location you picked. Example. It shouldn't take me half an hour of opening, closing, restarting, clearing cache, clicking other places. Just to get it to connect and actually vpn to somewhere, like New Zeland. In what world would anyone wanna upgrade to premium after an awful free trial like this. |
| 2024-10-03 |  | | An otherwise great VPN, aside from the fact that I have to uninstall and reinstall it after the first time I use it. I connect to someplace else, do whatever I'm doing, and turn it off. When I try reconnecting another time, it just doesn't work at all. Then I uninstall, reinstall, and it works fine. It's just annoying, but I know that this app would be incredible if it were fixed. |
| 2024-10-02 |  | | EDIT: Not too long after the devs responded to my review, nothing works! How ironic. It's mediocre, at best. Once I choose a location, it'll take forever for it to connect. When it does say I have a secure connection, it doesn't work because I receive an error stating I am not in the proper region/country. |
| 2024-10-02 |  | | Nice when it works, but it usually doesn't. Connecting is a struggle and can take 10+ attempts over half an hour, if it ever works at all. Edit to specify: It'll fail to connect after hitting the button and stay "disconnected". Eventually toggling itself off after about 5 minutes. Never establishing a connection. Trying again for 30+ minutes is the only fix and just hoping it sorts itself out. Restarting the app, your phone, and so on does not help. |
| 2024-10-01 |  | | It is by far one of the worst VPN services I have ever used. Through the UI, it makes these "connections" that dont actually connect. Which makes you close the app and retry these connections over and over until it works or you want to delete the app. If the free functions dont work properly, what makes you think I want to pay for your services monthly or yearly? Sad. |
| 2024-09-26 |  | | I have to uninstall and reinstall every time I want to use it. Otherwise, it just gets stuck on loading. It will be lit up green and turned on, but say disconnected. No amount of restarting the app fixes this. I have to uninstall and reinstall every time. Very frustrating especially since I pay money to use this! |
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