The Virginian-Pilot
The latest news from Hampton Roads is at your fingertips.
Total ratings
3.11
(Rating count:
55)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Excellent news coverage of all aspects of Virginia news, politics, sports, investigations.
- The app has improved over the years with faster article loading.
- Digital version is appreciated by some users.
Cons
- App crashes frequently, especially when accessing specific sections.
- Customer service issues and billing problems, including unauthorized charges.
- The app lacks certain features like comics, advice columns, and puzzles.
Most mentioned
- App crashes
- Billing issues and subscriptions
- News coverage quality
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User reviews
Recent rating average:
1.90
All time rating average:
3.11
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-26 |  | | Easy to enter |
| 2024-04-09 |  | | This is a scam. I called to cancel the subscription in January. I agreed to accept delivery because I had paid through April 9. They keep charging me. I've called customer service twice in the last couple of weeks and they promise that there is no subscription, but somehow I keep owing more money for a subscription that I canceled. The online portal is a joke. I can't see what these charges are. |
| 2024-04-09 |  | | App crashes when attempting to read letters to the editor in the opinion section which is what I like to read |
| 2023-12-11 |  | | Keeps charging me a monthly fee for a subscription I don't have! |
| 2023-10-10 |  | | Articles are stale with same ones over and over. EPilot continuously crashes or locks up. Worst of all, they deliver a weekly shopper to the doorstop that they would not stop although called 5 times. Seems like only way to stop that delivery was to cancel entire subscription. Have cancelled. |
| 2023-06-25 |  | | Why only one barcode per day? I paid for someone else. Should be able to get the credit! |
| 2023-05-16 |  | | Terrible! |
| 2022-06-01 |  | | Continuing problem: app crashes when trying to open e-Pilot. |
| 2022-01-20 |  | | I enjoyed the articles but I didn't use it everyday. |
| 2021-09-29 |  | | Terrible customer service. Too expensive. |
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