TracFone My Account

Manage your account right from your phone with the TracFone My Account app!

TracFone My Account

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App stats

By: TracFone Wireless, Inc.

Users: 8,396,242

8.02K

Rating: 3.37

(52,251)

19 new ratings

Version: R25.4.0 (Last updated: 2024-08-20)

Creation date: 2013-10-17

Email: my*****@tracfone.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers, read phone status and identity

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

retrieve running apps
receive data from Internet
view network connections
connect and disconnect from Wi-Fi
full network access
run at startup
control vibration
prevent device from sleeping
read Google service configuration

Ranking

# 13,575 ▼ 18

Other rankings

#80 in Communication (Free) ▲ 3 #6 in account keyword 78 ▼ 1 #26 in airtime keyword 24 ▼ 8

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

Manage your Tracfone Wireless service anywhere, at any time. Download the Tracfone My Account app today and never worry about how to refill again.

This app also measures the network quality during calls in your service area based on your location. This allows Tracfone to continually work towards improving your call reception and network quality.

Additional Features:
• Purchase Airtime
• Add Airtime with a PIN Card
• View Service End Date
• Enroll in Auto-Refill
• Use a Widget to track your Balance
• Chat with Customer Support
• Create an Account and log in
• Edit your Profile
• View Transaction history
• Manage credit cards, PayPal and Venmo
• Find nearby Retailer locations based on your current location or zip code
• Enroll in Rewards, and get rewarded for every transaction.

Not a Tracfone customer?
Join today! Visit www.tracfone.com to learn more.

Tracfone from TracFone Wireless, a Verizon Company

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

App is convenient for checking account information.
Friendly and helpful customer service personnel.
Affordable plans and simple pricing structure.

Cons

Frequent login issues and app malfunctions.
Inability to send/receive calls and texts.
Unreliable service and connection problems.
Outdated interface and poor usability.
Problems with updating account information and balance.

Most mentioned

Login issues.
Service reliability problems.
Inability to use core functionalities like calls and texts.
App getting stuck or showing error messages.
Customer service difficulties.

User reviews

I've had the service for 2 months and only data has function. I can't send/receive calls or texts at all. I have contacted customer support, spoke to 3 different reps and no one could solve this. They did everything in their power to get this fixed and the best they could do was give me this last month free. I appreciate the data use, but if I can't get this solved I will be changing service providers before I even need to renew this one.

Christopher Plum, 2024-11-25

Here's their latest error message: "SORRY, SOMETHING WENT WRONG. Message Failure": Constantly malfunctions; more often than not. This has been true for years. No updates have helped. Each new version just introduces a new series of errors, delays, confusions. Terrible technical writing; unbelievably bad programming. Often it takes a half hour and a dozen tries to get through.

Griffin Gaddie, 2024-09-21

Took over a year and a half to get through to them only after I hired a lawyer for them charging my account almost two years every month after cancelling my account. My bank kept blocking their attempts but they found a way to keep getting around it and charging my bank card. Even when I did use a TracFone the service was non existent and I would miss calls and texts. Do not get this if you're on a budget or need a fast phone. I use mint mobile now and I've never had any problems with them.