TNT - Tracking
Track all your TNT shipments wherever you are with Track & Trace by TNT Express.
Total ratings
3.45
(Rating count:
14,344)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Delivery itself is generally flawless as mentioned in the positive reviews.
- Some users found the app easy to use and appreciated the support provided by TNT customer service.
- The app remembers previous consignment numbers, making tracking simpler for some users.
Cons
- Notifications and auto-updates often do not work as expected, leading to frustration.
- The app provides limited tracking information, often just basic status updates without real-time progress.
- Users have reported issues with entering tracking numbers and the system not recognizing shipments.
Most mentioned
- The app lacks useful tracking features compared to competitors.
- Customer support and communication have been criticized as poor.
- Users consistently report bugs and functionality issues within the app.
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User reviews
Recent rating average:
1.60
All time rating average:
3.45
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Theoretically a good idea, but auto-update didn't work - which is the only function I installed this app for. The tracking website itself already had it at 'Delivering' (from 'transit') and it was an email from TNT that reminded me. After holding my packet the app went to 'delivering', nice. ;-) If you offer apps like that, people should be able to trust them. Otherwise it's actually worse than having no app at all. Delivery itself was flawless, thx TNT. |
| 2024-12-06 |  | | Useless app. No option to manage the parcel. No contact details. Very poor and limited tool. More frustrating than helping. |
| 2024-11-14 |  | | Shockingly bad app. Enter the tracking no and there's no button to enter or progress further. Dreadful customer journey. |
| 2024-10-29 |  | | Very good app, and TNT seems is more professional than those incompetents from FedEx. The only thing that they made right was to buy tnt to make them their delivery's. I have a delivery for more than 2 weeks to them and they didn't gave me any email, sms with tracking number, with shipments number, The shop from I bought it my item gave me the tracking number after they came without to notify me and missed the delivery. It's good I found that I can use tnt and could rescheduled my delivery. |
| 2024-09-05 |  | | I'm not sure if it's delivery companies thing in the UK or globally, is it possible guys to hire a UX person to ensure the app works as expected? You say in the delivery status that I'm not at home & you left a message & you waiting me to contact you, but there is no button anywhere on the app to contact or the website, I struggle a bit & find a number & I get forced into the AI lady that's not helpful, if you stop promoting political agendas & concentrate please on building good product |
| 2024-09-03 |  | | Says item in transit, will be delivered before 6pm. Now almost 8pm nothing further on the app?? The helpline worse than useless, the autobot did not recognize my shipping number |
| 2024-09-03 |  | | Useless. Just doesn't work. I put in the shipping number but nothing happens. Nothing to allow me to save. Go out of the app, come back in and the number has disappeared. Useless!! |
| 2022-05-26 |  | | The fact that you need this app to get updates on your shipment is ridiculous. I tried using the web based tracker and signing up for notifications that way and it said "an error has occurred". Total fail, I hate it when my vendors use TNT shipping services, it always causes problems for customers. After only one day, the app now says my shipping information cannot be found. It's actually says it stores this information for 90 days after delivery, any my package hasn't even been picked up yet. |
| 2022-01-20 |  | | Suddenly all our My TNT 2 shipments have disappeared. I log in correctly into my account, however the app doesn't show all our shipments. It says "We can't find any shipments in your MyTNT account" which is simply not true, there are lots of shipments in our account. Please fix this ASAP. - Writing again a year later, and it's still exactly the same. Absolutely useless app, no one cares, no one is propably reading this review either. Unbelievable really, why do you bother? |
| 2021-11-18 |  | | Has a bug that causes the 'allow notifications' button to just flick on and off. Completely pointless tracking system that went from 'collecting' to 'out for delivery' with nothing in between. Predicted delivery date missed, day wasted, nothing the next day, wasted. Maybe it'll come today as its now showing our for delivery, but who knows, as there's no live tracking. I won't buy from anyone who uses TNT as their courier again, its just too much hassle. |
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