Tidio
Easy to use live chat and chatbots for increasing sales and generating leads.
Total ratings
3.56
(Rating count:
2,775)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good integration with customization options
- Easy to interact with customers
- Full-featured entry-level chat platform
- Fast and reliable performance (with some updates)
Cons
- Frequent bugs and crashes
- Unreliable notifications and login issues
- High pricing relative to features
- Inability to respond to messages consistently
- Poor customer support experience
Most mentioned
- App often crashes or gets stuck
- Notifications do not work reliably
- Issues with responding to messages
- Price increases and complaints about billing
- Customer support is inadequate
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User reviews
Recent rating average:
2.00
All time rating average:
3.56
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Powerful, fast and easy to use. And my clients are happy too :) |
| 2024-10-30 |  | | It's a good product/web chat app, the integration is seamless from the plenty of customizations. The app was good, too, the features aren't as complete as the web admin page, but adequate to manage chats in mobile environment. |
| 2024-10-27 |  | | The app stuck on splash screen although i got a message notification from my potential customers. |
| 2024-10-25 |  | | Recent app update broke the app and doesn't get past the loading screen anymore |
| 2024-10-13 |  | | Horrendous experience. I had been using for Tidio even with their super buggy app paying $19/m then last month they randomly moved me to a $59/m plan!! 3x the cost of my current one. I messaged support and they refused to give me a refund or downgrade. Absolutely horrible business practice. Stay far away from this company |
| 2024-09-15 |  | | App is broken. You can't sign up with Facebook. The page goes blank when trying to do this. Useless. |
| 2024-07-06 |  | | *EDITED 7/5/24* I'm updating to 6/10, as they refunded me for unused service and it was a good full-featured entry level chat platform. They didn't technically have to do that, but they did and that does carry some weight! *ORIGINAL* Not a good company. Used them for my business for 3 or 4 years. They quadrupled their price in a short period of time recently, came out with a terrible AI tool (Lyro), can't use their API unless you are on Tidio+ ($500/mo), platform is unable to capture UTM param |
| 2024-06-04 |  | | This app is pretty good with the exception of it logging out which defeats the purpose. Sometimes customers won't chat in. It feels like if someone doesn't chat in within 2 to 3 days it automatically signs out. Then when other customers chat in once you're already signed out, it doesn't notify you on the app as you would expect it would. |
| 2023-03-14 |  | | Constant bugs and problems to the point of being unusable. They list samsung as well as well as other common brands as having known issues and yet at least year later and no long-term fix. If you contact customer support, they are polite but will tell you there's nothing wrong on their end and tell you to uninstall and reinstall the app. They once reached out for feedback through the app, but when I tried to give them feedback, my keyboard and app froze, then crashed. I think that says it all. |
| 2023-01-14 |  | | Horribly slow. After one or two sentences the keyboard starts to lag to the point that it takes between 5 and 10 seconds for a letter to appear after typing it. It is unusable and horribly programmed. It's unfortunate that shopify doesn't have a built in option for communicating with customers. Relying on 3rd party apps leaves Shopifys customers having to deal with this sort of trash app for communications. I haven't found one yet that works, and Tidio definitely does not work. |
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