THE OUTNET
Luxury fashion at reduced outlet prices.
Total ratings
4.93
(Rating count:
5,082)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good prices and great discounts
- Fast delivery and well-packaged items
- Offers a variety of luxury brands at lower prices
- Generally functional app for shopping
- Flexible payment options allowing shopping without spending a large amount upfront
Cons
- Unhelpful customer service and delays in order processing
- Frequent app glitches, including issues with navigation and search
- Missing product details, such as fabric composition
- False advertising regarding shipping options
- App refreshes or loses place in wishlist and searches
Most mentioned
- Customer service issues
- App glitches and navigation problems
- Product detail deficiencies
- Positive shopping experience overall
- Delivery and return service complaints
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User reviews
Recent rating average:
2.90
All time rating average:
4.93
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | Unhelpful customer service. Did nothing to provide support with my issue |
| 2024-11-08 |  | | I have never written an app review before. This particular Outnet app issue drove me to write my first one. When you click on an item on a wishlist for a detailed view then go back to the full wishlist, the app refreshes the page. The app takes you to top of the wishlist instead of back to the place/item on the wishlist where you left off. It can be maddening. Please address this issue. UPDATE (11/8/24): I selected the U.S., had less than 200 items on my wishlist, and happens w/ or w/o filters. |
| 2024-10-25 |  | | Love the outnet but the app can be glitchy, sometimes scrolling too fast causes it to reset your search which is annoying! |
| 2023-12-28 |  | | amazing shopping experience. fast delivery, good prices, and great discounts. different categories offers and more with many brands... whenever I think of a gift or something to buy for myself, The Outnet is my first and only choice that will satisfy my expectations. |
| 2023-12-11 |  | | Horrific experience...delivery service poor, returns service totally broken ...I am almost £2500 out of pocket over 16 days since returning my package with no light at the end of the tunnel inspire of daily messages with OUTNET .. I will be deleting this app and never buying from them again. Would advise others not to get sucked in by highly discounted prices. |
| 2023-11-04 |  | | The Outnet is fantastic! The orders I've received have arrived super quickly and very nicely packaged. My purchases are outstanding quality , the clothing is just exceptional!.I also love the payment options , to pay over time without dropping 100s of dollers in one shot!! it's a no brainer, Luxuary items quickly and affordable! |
| 2023-06-08 |  | | I really like this app, it's mostly very functional. The one disappointing downside is that after the last update I can no longer search for multiple categories of items, which was one of my favourite features previously. |
| 2023-05-30 |  | | False advertised express free shipping for orders over €300. This has now happened twice, they advertise this on the app, but when you get to the checkout the express option is not even available. Last time they apologised, this time they told me the express shipping is not available in Germany. The country was always set to Germany, so if this option is not available in this country the app should reflect that. Other than that i buy regularly and they are usually quite efficient. |
| 2023-03-10 |  | | this is a review for the app not the company itself which I love. I find the app extremely difficult to use, when I'm in my shopping bag trying to checkout it reverts back to the last product I looked at, or it goes back to the shopping bag rather then checking me out. sometimes I find myself adding items to my shopping bag in the app and after 4 attempts to checkout I'll get on my computer to finish the process. or I'll click the back button to return to the list of products and it takes 4eva. |
| 2023-01-15 |  | | The site offers lots of luxury brands at lower prices. But I had a bad experience with refer friends promo code, which didn't work at all! The promotion didn't deliver what they promotion. Very disappointing. |
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