Shell Recharge
Access one of the largest charging networks in Europe
Total ratings
3.00
(Rating count:
6,319)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- App helps locate charging points.
- Provides clarity on charging costs.
Cons
- Repeated issues with adding payment methods.
- Map constantly zooms out, making navigation difficult.
- Unreliable charging sessions and payment processing.
- Frequent bugs and poor user experience.
- Poor customer support and lack of timely updates.
Most mentioned
- Map zooming out issues.
- Problems with adding payment methods.
- Inability to order a charge card.
- App often fails to show all available chargers.
- Unresponsive customer service.
Upgrade to see all 31 reviews
User reviews
Recent rating average:
1.40
All time rating average:
3.00
Upgrade to see all 31 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Unreliable, slow, buggy. Fails to start my home charger now. seems to lose information I've entered and then it magically appears back. I'm glad I didn't pay for this charge point but the fact it is so poor still makes it too expensive |
| 2024-12-16 |  | | sessions keep going on even if they have been stopped days ago. also sometimes charger don't appear available, but I can charge. the planning app lacks alot of functionality. please have a look at abrp. |
| 2024-12-09 |  | | It would be nice if we could navigate in the map while in motion. I'm a passenger trying to find a station. But the map keep zooming out as my position update. An offline list of station I already loaded would be great too. This will allow me to check station locations or price while out of network. |
| 2024-12-05 |  | | Terribly user-unfriendly app. You try to select a charging point on the map and the map keeps zooming out instead. The overlay of all the dots makes it impossible to read the map. Horrible UX. |
| 2024-12-01 |  | | Ridiculousam and unacceptable first time use and all won't allow me to add payment method nor order the required charge card in order to use their charging service. How hard is it to have such vital service working? |
| 2024-12-01 |  | | The app is usefull but still needs some polishing. At the moment it seems that when I use a schedule for my home charging point I am no longer able to click "charge now" in the app. Only way to start charging outside the schedule is by disabling it. This was possible in previous versions. |
| 2024-11-28 |  | | In areas with many chargers, it often fails to display them all, so you don't always find chargers or can start charging. You have to move the map so eventually they load. Reported months ago, but still buggy. The app fails at doing it's basic task. |
| 2024-11-24 |  | | Useless cause navigating through the map leads to automatic zooming out. Impossible to use. |
| 2024-11-24 |  | | App works poorly! Every time I'm trying to find an station in the map, the map is re-zooming out and does not allow to check it correctly |
| 2024-11-21 |  | | Utter garbage! Tried to charge about 10 times, it's worked properly once! Waste of time and fuel. Try to direct pay with the app..nothing, try to direct pay through QR code, sometimes start but quickly disconnects, still pre authorises you bank though. How a company as big as Shell can fail so hard at this is astounding. |
Upgrade to see all 31 reviews