Pop In A Box is the largest dedicated Funko Pop! retailer in the world.
Total ratings
4.24
(Rating count:
1,562)
Review summary
Pros
- The app allows for easier access to funko pop collections and orders.
- Provides good deals and subscription options for collectors.
Cons
- Poor customer service responsiveness and support.
- Long wait times for pre-orders, often leading to cancellations.
- App instability with frequent crashes and lack of functionality.
- Packages often arrive damaged due to inadequate packing.
Most mentioned
- Problems with pre-order delays and cancellations.
- Ineffective customer service interactions.
- Damaged items upon arrival.
- Issues with app functionality (crashes, unresponsiveness).
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User reviews
Recent rating average:
1.80
All time rating average:
4.24
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Date | Author | Rating | Comment |
---|---|---|---|
2024-08-28 | Lauren Edney | The app itself is good but the company isn't. I ordered 2 pops as a deal and only one arrived in excellent condition. Waited 6 months for the other and there was no sign of it. I then emailed customer services and they wasted my time. So I wouldn't trust them if I were you. | |
2022-11-28 | Micaela Johnson | 2 star because they did start off ok. But as everyone else is saying, pre-ordering is awful! They either take way too long, or they up and cancel your order and lose out on the item, after ordering in advance! There's no call center to get clear answers. I've had items on order for MONTHS. I canceled 1 and THEY canceled the other, with no clear explanation and can't adjust. VERY DISAPPOINTING | |
2022-05-29 | A Google user | App isn't great, service is even worse. Placed a pre-order, expecting to receive item when released, it's now four months since item was released and still no order received. Cancelled order after picking it up in my local supermarket for a lower price. Terrible service from what is meant to be a specialist shop. Ended up cancelling on website because App kept crashing. | |
2022-05-27 | tommy phillips | I have a 2 pop monthly subscription and several pops have shown up damaged. This last month I received the Mr. Burns glow chase pop (one I was excited about!) That was totally damaged! I requested a replacement and they said they will but won't guarantee a chase. So I lost out on a $70 hit. The "customer service" is a joke... not helpful at all! After a year and several opportunities... I canceled my subscription and they couldn't have cared less. Save your time and money. | |
2022-05-07 | Marc Jones | Not long found the site after been looking for a reliable place to buy Marvel pops for a long time then discovering they had an app to is so much easier, got my monthly subscription set up so sit back and wait for my pops to come plus have a great place to look for those special editions. only problem now is my wife wants me to start a Disney subscription for her 😂 | |
2022-03-13 | Jake _ | The app doesn't even work. It's been broken for weeks, no touch responsiveness. Pressing buttons does nothing. Notifications never redirect to the page they reference. Bad app, bad customer service, bad delivery times. Been waiting over half a year on exclusives that were pre-ordered, yet the brand new The Batman exclusive I see a bunch of people already got. Don't take pre-orders if you can't guarantee the stock, I'd not be surprised if eventually my pre-orders get canceled, like Target does. | |
2022-01-25 | Robert Kroft | Don't subscribe to their monthly box! I paid for 3 and received 2. They refuse to replace the missing pop because you can't tell them exactly what's missing from the box. Being as it's random selections choosen by them, I have no clue what the exact pop was. They actually want you to hand sign a form saying you will cooperate with police. Over one pop, really? I did sign, scan, and send the form back and they still refused to replace. Customer service is garbage! Former happy customer. | |
2022-01-23 | James Suder | Ordered a pop pre sale. Couple of months later they asked me to update payment, so I did. They charged my card then nothing. I have emailed multiple times regarding and they responded, but did not follow up as they said they would. After almost a year, I canceled the item and bought somewhere else for a bit more. I should have bought from somewhere else from the get go. Horrible customer service. Horrible turn around time on pre orders. I will pay extra for exclusives elsewhere. | |
2022-01-21 | Mollye Barrett | MY MONEY WAS STOLEN FROM THIS COMPANY! I quit ordering from them months ago because they would charged me twice and then never send the pop. Now 8 months later, I have an unauthorized charge on my debit card from them! I had even deleted my app, so no order was made! Now, after back and forth for almost 72 hours, they say sorry, this could take another 24-72 hours to figure out??? WHAT??? They might send you one or two like they are supposed to, but TAKE OFF YOUR CARD!! BE SAFE!! | |
2022-01-19 | Coach Curt | Maybe started good. But the pre-order wait is extremely long. Recommend using a third party and paying a bit more. Especially because you can choose a good condition. They have had bad packaging on some and if it's a pop out of stock, that's the end. Feels like the company is too big for its britches and can't keep up BUT also refuse to make changes to keep with demand. Rather take 1000 pre-orders knowing they can only fill 200 and then figure it out later. Can't recommend this company. |
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