Dubai Mall

World's biggest shopping mall is just a click away.

Total ratings

4.44 (Rating count: 7,020)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Helpful for finding stores, promotions, and events in the mall
  • Good customer service and staff assistance reported
  • Useful for tracking Emirates Skywards miles and rewards
  • Time-saving application that provides necessary information
Cons
  • Navigation feature often fails or does not work properly
  • Issues with uploading receipts for rewards, including rejections and poor image quality
  • App frequently crashes or shuts down
  • Users often have to log in again after updates
  • Location services do not function correctly despite permissions being granted
Most mentioned
  • Navigation issues
  • Receipt upload problems
  • Frequent crashes and app failures
  • Customer service quality
  • Skywards miles reward system challenges
See reviews for Dubai Mall on Google Play Store
Upgrade to see all 22 reviews

User reviews

Recent rating average: 1.20
All time rating average: 4.44
Upgrade to see all 22 reviews

Rating filters

5 star
14% (3)
4 star
5% (1)
3 star
5% (1)
2 star
14% (3)
1 star
64% (14)
Date Author Rating Comment
2024-12-04
Amin
its ridiculous, when ever the app got update i have to login again. best choice was to uninstall it.
2024-11-22
Vitalii Shch
both Cartier boutique marked same on the map! had to walk 15 minutes extra from fashionAvenue to Grand Atrium! Dubai mall is a maze and you don't make it easier!
2024-11-10
Sam Vanderbeek
Navigate and map doesn't work
2024-11-02
Enguerran Milhiet
Terrible experience: app shutting down 90% of the time, and when working, the UX is terrible.
2024-10-19
Valeriy Gruzinov
Asks a bunch of permissions and when you give it fails to show you your location. Ok, no problem, just show me the map and I'll find myself, but no, you are unable to see the map, only in navigation mode and you have to choose the nearest shop to start. Problem is there are more then one shops and it completely blows your mind in the end. Used the app 1 year ago and it was fine, but now somehow you made it 100% disfunctional. Dear developers, dont improve web version because it still works fine!
2024-10-11
Agnieszka Zielinska
after the last update the app doesnt work
2024-10-09
Fedel Katro
The app compresses the photos you upload and makes the checks unreadable. You have to make photos again and sometimes you dont have the checks anymore and you lose the points, which makes the whole thing with the checks useless.
2024-10-02
Mohammed Sadri
Bug in the app cannot access reward option
2024-09-13
Vitrine Canada
Cannot login nor can upload any receipts since June. There is no login button or page to do so.
2024-08-31
H SS
whenever you submit the bill with the same price, they think it's a duplicate, and they rejected
Upgrade to see all 22 reviews