Synchrony Bank
Banking in sync with you
Total ratings
4.63
(Rating count:
5,637)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Competitive interest rates
- Convenient access to accounts from other banking applications
- Overall smooth functionality of the app
- Ability to deposit checks via the app
- Customer support responsive to issues
Cons
- Frequent login issues and error messages
- Inconsistent app performance and bugs after updates
- Limited visibility of accounts and account details
- Poor check deposit processing times
- Insufficient features compared to other banking apps
Most mentioned
- Login issues
- App performance problems after updates
- Inability to see all accounts
- Frustration with check deposit functionality
- Need for improved notification settings
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User reviews
Recent rating average:
1.70
All time rating average:
4.63
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-09 |  | | I am also having the problem of not being able to find my accounts. Sometimes there are 4 then there are 2. The chat person said I have more but couldn't add them to my app. At $1.99 per paper statement it adds up. But so does the late payment if I don't pay it because I forgot it because it wasn't in the app. Very frustrating. I also, now, can't see my statements. It says to do something but doesn't say how. That's no help. Please help!! |
| 2024-04-27 |  | | Synchrony Bank offers a very competitive HY rate, a sufficient suite of online banking features/tools, and an account that is easily accessible from other banking applications (including Cash App) via ACH/EFT. The debit card is great to have for those rare times when you do need cash in hand. I'll give Synchrony Bank a five star rating when they support Zelle as their native peer-to-peer mobile payment application (like most every other bank hint . . . hint . . . ). |
| 2024-02-09 |  | | Used to love the app, but can't even login on my tablet, and I keep getting a message that "something went wrong" when trying to login on my phone. I CAN actually login on my phone, but can't really do anything, so it's rendered useless. I get a "please check your network connection and try again" message on the tablet. Frustrating to say the least |
| 2023-12-12 |  | | This app has worked fine for me previously, but won't start today. I keep getting "app keeps stopping" message, or the app looks like it is starting, then "goes back to the icon". I have cleared the cache. I have restarted my device. But issue continues. I have checked to make sure app is up to date. Resolution from app support is appreciated. |
| 2023-10-08 |  | | The latest update (as of 10/8/2023) is buggy. Biometric authentication no longer works consistently and the entire app is extremely jittery and laggy. Busy / loading animations run at only a few frames per second, screen changes have considerable lag in response to user input, etc. The errant behavior seems to be triggered after using mobile check deposit. Clearing app storage appears to resolve the issue, but the issues resume once another check is deposited. |
| 2023-09-29 |  | | There must be a massive memory leak in the latest version because the app became painfully slow and borderline impossible to use. Before that, it was amazing! Forgot to mention that it's also impossible to login now. It prompts for my fingerprint and doesn't log me in after accepting it! |
| 2023-09-02 |  | | Horrible app. No features. The bank is extremely conservative with credit. I have other cards they service that give me four times more credit. Years with them never a single late payment and they won't increase credit line. When I pay them off I will use the card to buy a soda every six months. Don't waste your time with them. |
| 2023-08-12 |  | | 8/12/24 still the same. It send me a code, but it close by the way. If I open again, it send me a new code and turn off. App send me a code to enter, but, by the way it close it itself. No way to enter the code because is already closed. Also, It show wrong phone number to send the code. So, I have to select "my phone is not listed" and enter my cellphone number. I can not see my accounts on app: cd, saving, checking, credit card. Says that app has a bug. To wait for developer make a new version |
| 2023-05-29 |  | | Can't log in. Every time it says "Unable to Connect Please check your network connection and try again" I've tried it on wifi , both with and without a VPN; tried it on mobile data; cleared data storage and cache: and, finally, a full uninstall/reinstall. It still does not work. The website works fine, however. |
| 2023-03-14 |  | | Same problem as others with failure to login, but I found a "solution". If you have access to a U.S.-based VPN server, use it. That's right, it won't take your honest foreign IP address or a foreign-based VPN server, but it will take a U.S.-based server -- from the same VPN company! Another ignorant-as-rocks, 20th Century-based IT department, using a useless, feels-good (to them), security solution. The bank itself Is fine, and the website Is better, if not quite perfect. |
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