sweetgreen
Earn Rewards, Birthday Gifts and Menu Exclusives
Total ratings
4.69
(Rating count:
3,687)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Laggy scrolling and performance issues
- Difficulties with payment options and login credentials
- Frequent bugs and glitches preventing modifications to orders
- Lack of customer support responsiveness and adequate feedback during order updates
- Poor interface design causing confusion and frustration
Most mentioned
- Glitchy and frustrating user interface
- Problems with placing and modifying orders
- Lag and performance issues
- Inadequate customer service and support
- Confusing login process
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User reviews
Recent rating average:
1.60
All time rating average:
4.69
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-14 |  | | The menu is super laggy and nearly impossible to use. There is definitely a memory leak. I want to order on the app, but it's not worth the extra nausea and frustration of watching a stop motion animation of what is supposed to be a menu scrolling. Edit: did I mention my phone gets super hot when I open the app and the issues get worse the longer the app is open? |
| 2024-10-27 |  | | Scrolling through the menu options is laggy. The payment options need to be brought into 2024, I shouldn't have to type in a credit card manually, where is Google Pay or Autofill options? Also I applied a Promo Code and it took it. But doesn't indicate this anywhere in the payment break-down. Little things like this need improvement! |
| 2024-07-10 |  | | Good if ordering in, but the last couple times I've ordered from the app for a specific time, it always seems to be ready right away making my food cold once I get it. The garlic steak also tasted funky like it was cooked to medium rare but then microwaved. Probably won't be ordering here again using the app for the specific location I usually order from -naperville, IL. |
| 2024-05-29 |  | | So frustrating to use. I find it hard to believe that this app has been through QA. When I click on Contact Us it opens a series of prompts, but much of the text in those prompts are cut off leaving me to guess what they are. Of course the one I clicked on wasn't right, but when I tried to go back I was told I already opened a ticket. |
| 2024-05-24 |  | | Outpost experience is not great. Sometimes my order is late (which is fine) but it doesn't tell me if it's delivering or not and it doesn't provide an updated ETA. The support chat it basically says to just sit tight for it. I would like the app to have better user feedback so we can see that yes it go filled and it's out for delivery but it's running late. The support bot says it pinged the team but I get no feedback. Lunch just shows up when it does, not always marked as delivered |
| 2024-03-11 |  | | Not really sure the point of this app. It's just a really pretty menu. When ordering, there's no alert for out of stock ingredients, so you only get half the food you pay for. There isn't really a loyalty program unless you're paying for their subscription discount plan. If they do run a challenge, you can't earn any credit in store because scanning the app with in store purchases never results in credit. Their customer service is only provided to those paying the extra money for service. |
| 2024-01-18 |  | | I downloaded the app in order to use a 50% promo. long story short, due to word limit, my meal wasnt discounted. The support bot, which is the only option for communication with them was non-responive after multiple attempts. I was sent a survey about the bot experience, after giving a 1 star review I received an email. I was finally able to explain my issue. They said they can't help me because I didn't take screenshots. Don't trust it and be careful. |
| 2022-09-30 |  | | Update September 2022: wow, this "app" has gotten way worse with the new design. I feel like an idiot trying to navigate around and find my profile, challenges. Buttons are cut off at the bottom and I guess what they are. Barely useable. -- 2021: Every since the app switched over to web pages, it's progressively gotten worse. Not only do pages not load properly, forcing me to pick a location again, but adding any saved custom/favorite items resets the entire cart including location. |
| 2022-08-18 |  | | Horribly unintuitive and buggy. Today it says I have an order pending and won't let me place an order. I have not used the app in a month. It is unclear/unsatisfying that you have to click delivery and choose an address in order to start a new order. Ok, now it's working again. It has rejected my home address and made me reenter it multiple times. It feels like a web app rather than a standalone app. |
| 2022-03-21 |  | | This app, at least on Android, is beyond useless. Basic functions typically don't work. For example, when I try and add something to my bag, instead it either eliminates ingredients or adds ones I don't want. It clearly misinterprets my inputs. But other problems abound. I could go on, but neither you nor I have the time...🤬 |
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