Smile App
All insurances in one app. Already over 170,000 customers.
Total ratings
3.50
(Rating count:
1,383)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app is user-friendly and works effectively for its purpose.
- Updates have improved language options.
Cons
- The app defaults to German with no clear option to change the language.
- Customer service is unresponsive and unhelpful regarding payment issues.
- Issues with VPN connectivity that affect usability.
Most mentioned
- Language support is a significant issue for many users.
- The app has reliability problems, particularly with account updates and payment options.
- User experience is hampered by the default German interface.
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User reviews
Recent rating average:
2.30
All time rating average:
3.50
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-16 |  | | I don't like and it has very bad impact in culture and I don't allow to my mobile .. |
| 2024-09-17 |  | | The app is perfect. However can English language support be added? |
| 2024-07-17 |  | | They force you to install their app just to update your credit card details. What audacity, not recommended. |
| 2023-06-10 |  | | The chat sucks.....they pretend to be super cool and fun......but not much efficient.. I have asked several time to adjust and update my account ....so far ....and after months.....nothing has happened 😞... |
| 2023-05-24 |  | | App worked well until recently but refuses to work now with VPN activated. No other app on my phone is having problems to connect to the Internet through VPN except for this one. |
| 2022-02-26 |  | | Unreliable app and company. I never managed to update my payment solution even after 3 attempts discussing with customer care. Bad service. Now they want to charge me fees because late payment... While their app doesn't allow me to pay. I am cancelling all my contracts. |
| 2021-08-21 |  | | Is in german only! I have no clue what i am tapping. hope to not find any surprise.. I will update review when other languages will be supported, because the app looks very good Edit: language is now selectable! Much much better now :-) |
| 2021-06-25 |  | | Despite the mentioned language option upgrade you will still need to install the app in German. I obviously haven't passed this "anmelden" stage as a good insurer would certainly not tell you to press on random buttons! |
| 2021-06-22 |  | | Cannot change language. There should be an option WITHIN THE APP to change the language OF THE APP. If my phone is in english guess what language I want the app to be ? No ! Do not guess, give me the option ! The app is in german by default how am I supposed to find anything ? |
| 2021-04-19 |  | | The app seems good but unfortunately I can't use it as it is only available in German... Please add the option to change to French or English! *edit: We can now change the language of the app. |
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