Flat Branch Mortgage, Inc
Flat Branch Mortgage app can easily provide home loan information and status
Total ratings
4.23
(Rating count:
108)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Helpful and knowledgeable staff
- Easy to use
- Efficient loan process with clear updates
- Streamlined document upload feature
Cons
- Poor user experience on the app
- Difficulty in contacting customer support
- Inadequate navigation assistance for home buying process
- Limitations in app functionality, such as not being able to see loan balance or upload certain file types
Most mentioned
- Helpful staff
- Difficulties with the app's usability
- Challenges in communication and support
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User reviews
Recent rating average:
3.40
All time rating average:
4.23
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-12 |  | | Terrible app. My nephew created an app that use sign in methods better. Jeez, can y'll spend some money to make user experience better |
| 2024-07-23 |  | | Flat branch home loans are awesome the did all the work got me assistance and paid very little out of pocket Steven was my loan officer he was fantastic even worked from home if I had questions. |
| 2024-04-19 |  | | Quick and easy |
| 2023-12-02 |  | | ABSOLUTELY GREAT INDIVIDUALS |
| 2023-11-01 |  | | Nice enough, not real helpful navigating process of buying homes tho, more money driven than anything. |
| 2023-10-05 |  | | Very hard to get anyone on the phone with questions about my loan. Not very good business if you ask me. Right now waiting on a call back from a month ago. Thought you worked for me not against me? Again just not good business etiquette in my book. |
| 2023-07-26 |  | | Easiest way to stay in tune with your loan officer |
| 2022-11-12 |  | | Sold my loan with no notice to collection/ mortgage company in California that harassed me 24/7 to make extra payments on top of my monthly payment |
| 2022-11-05 |  | | Very helpful and knowledgeable! |
| 2022-10-07 |  | | I didnt have any issues with this app. We were able to see everything going on with our loan and able to upload and do everything we needed to in order to close on our home. |
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