Audi on demand Car Rental
Silvercar is now Audi on demand.
Total ratings
3.55
(Rating count:
443)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great rental car experience with professional service
- User-friendly app interface for reservations and tracking trips
- High-quality cars that enhance the driving experience
- Quick pickup and drop-off process at the airport
Cons
- App is slow and inconsistent, causing frustration
- Issues with managing inventory leading to confirmed reservations being unavailable
- Frequent errors when trying to reset passwords or create accounts
- High fees and lack of transparency regarding charges, especially for damages
Most mentioned
- Poor app performance and bugs
- Customer service issues and poor communication
- High prices compared to initial expectations
- Difficulties in making reservations and unclear availability
Upgrade to see all 20 reviews
User reviews
Recent rating average:
2.20
All time rating average:
3.55
Upgrade to see all 20 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-10-26 |  | | App is a slow, frustrating, inconsistent experience. Unclear what's available and when, unless you do a lot of trial dates and times, and even then it takes awhile for a possibly reliable result. Requested a drop off and pick up of vehicle in app, then reached out to customer support after no response and they had no idea one had been made, again asking me for reservation time and address. Once I contacted a human, things went incredibly smoothly. App's poor performance almost had me give up |
| 2023-02-28 |  | | New app won't launch. I just see a spinning circle. I travel to LA often but there are no easy places to rent from. I really miss the SilverCar rental at LAX. Maybe they could bring it back when the central car rental building opens this summer? |
| 2022-10-11 |  | | This app has never worked for me. Ditto the online site. Great idea, but the execution is awful. Tried to reset my password and got the usual "aw snap" message that is common with them. |
| 2022-08-12 |  | | I registered and created a username/ password but I'm unable to use the app because it says my password is invalid, and when I try to reset, I get the"Aw Snap" error. You can't make a reservation without using the app. I've uninstalled, reinstalled, restarted my phone and cleared my cache to no avail. I'm so annoyed. |
| 2022-07-24 |  | | Very hard to make a reservation. Incredibly poor, unfriendly, inefficient interface! User has to endure enormous frustration hunting and pecking on a trial and error basis for a date/time combination that works! Some dates/times are already crossed out/greyed out. Fair enough, we get that. But then why do so many dates/times that are not crossed out/greyed out return an error message when you select them? (And, for that matter, after a delay.) What a freakin' mess. |
| 2022-07-06 |  | | Fantastic experience in a car rental. I have rented for business and personal for 30 yrs and never had as good an experience. Overall a 12 on a scale of 1-10! Beware you may want to buy an Audi afterward. |
| 2021-11-25 |  | | I used it once to rent a car and it was great. However, since that first time they raised their prices to insane levels considering the car is little more than a tarted up Jetta. I thought the whole idea was to keep prices down because it's aligned directly with the manufacturer. |
| 2020-07-01 |  | | Silvercar is risky. I rented an A4 and has a flat tire, change to spare tire and returned the car. Audi/Silvercar charged me $1470!! I tried to talk to them and ask for an explanation but no answer. After a month, they sent a collection agency threatening to report to credit agency. So I had to pay $1470 :/ |
| 2020-06-01 |  | | The cars are phenomenal! The Q7 with moon and sunroof is magical driving in any season. It's stress-free, receiving the vehicle you actually chose while not waiting in line. They're professional and allow me to feel safe with their cleaning procedures. |
| 2020-04-30 |  | | Great rental experience although they completely lie about the referral program nothing shows then they make you get all sorts of info. This is supposed to be automatic. |
Upgrade to see all 20 reviews