Shipt Snack & Grocery Delivery
Order groceries, food, snacks & more with same day delivery from Shipt!
Total ratings
4.54
(Rating count:
38,077)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great shopper experiences and customer service.
- Convenience of having groceries delivered.
- Ability to communicate regarding substitutions with shoppers.
Cons
- App performance issues (lagging, crashes, slow loading).
- Inaccuracy in inventory and search results.
- Higher prices compared to in-store shopping.
Most mentioned
- App is slow or crashes.
- Communication with shoppers is problematic.
- Items are often out of stock or inaccurately listed.
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User reviews
Recent rating average:
1.90
All time rating average:
4.54
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-09 |  | | I love the service, but the app needs fixed. Recent updates has caused the app to run very slowly and for some pages to not load at all. I would rather go shopping myself than use the current version of the app. I previously used the "Buy again" tab when building my order, but recent updates has caused that page to not load or to only load a few items. I enjoyed the service and have had some great shoppers, but I'm done due to the app. |
| 2024-08-10 |  | | This app used to be a lifesaver. Now it lags so badly, it takes easily 30 seconds for the screen to acknowledge my tap, and even then it sometimes doesn't add the item to my cart until I've tapped it 3 or 4 times. I've rebooted my phone and tried reinstalling the app. No Bueno. It's so frustrating to put together a Large order. |
| 2024-08-04 |  | | The app has become very unstable with last update. When I select items, it takes 10 to 20 seconds for them to add. The cart keeps flipping back and forth from one of my lists to only items I have newly selected. Not confident that order I execute is what would be received by a store. Very unstable and very disappointing. |
| 2024-06-16 |  | | The advertisements trashed the app. I love the idea and the customer service is great, and I've had mostly good shoppers. The app performance is brutal though. It used to be great now the ad's take so long to load its crazy slow to select items. |
| 2024-05-27 |  | | I left a two-star review 4 years ago saying it's a great service but the app is horrible. Still true. Typing things in the app feels like wading through molasses, and the search frequently fails to find things I *KNOW* the store has in stock. It takes longer to enter my shopping list into the app than it would to just go to the store and shop for myself, and it makes me tempted to stop using the service. PLEASE FIX!!!!!!! |
| 2023-02-18 |  | | I loved shipt and didn't have any big issues with this app for years during which I would get texts from shoppers. Now I only get messages thru the app, according to one shopper that is the only option now. And the messaging does not work. Making it impossible to communicate with a shopper about substitutions, et cetera. When messages come through for me, the app freezes when i try to reply and I can't respond. Right now it shows "6" messages from my most recent order, but I can only read 1. |
| 2023-01-04 |  | | Prices are much higher in the app then at the actual store you are having them pick up from. Along with this, I had funds on my account that went towards a purchase that was cancelled, never saw those funds again, even after being promised I would. Customer service doesn't work with you if there is a problem, that isn't your fault. There are major problems with how they do their business. Other than this, I suppose it works, but I can't say I'd recommend them when there are much better options. |
| 2021-01-10 |  | | We have had great experiences with the shoppers/carriers. The majority of them have been very good, especially one that we have had twice. Her name is Chestina. She goes above and beyond to serve and make sure I get good substitutions. Now, on the not so good side, I find that the prices for the items are very confusing, especially for meats, vegetables and fruits. Also, whenever I order an item that is "buy one, get one free", they are hardly available. |
| 2020-12-22 |  | | I have been shopping based on their promotions of "spend x now, and get x credit for later". I NEVER get the credit! It is a scam, bait and switch, false advertising! When I call, I get interrogated as if I imagined it all. Last time it was a day after I received my order, I was reordering the same items with promotions and was told I didn't place an order that qualified... um, it was the day before, with the same items. |
| 2020-11-22 |  | | Decent, would probably use more if they didn't mark up the price on literally everything 🙄 so you're paying more per item (no matter what it is) and paying for delivery and giving a tip. Definitely saves more money to just do store curbside pickup. Some people won't mind the 1-2$ upcharge on each item, but as my husband is out of work because our son has covid, that extra upcharge Definitely breaks us. And every time we've used it we've been charged for things we never even got. |
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