Further Mobile
Quick and secure access to your health care finances when and where you need it.
Total ratings
4.62
(Rating count:
784)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides basic functionality to check balances and submit claims for reimbursement.
- Useful for tracking account balances and account activity.
Cons
- Numerous issues with crashing and not opening, particularly on newer devices.
- Problems with the photo upload feature for claims and reimbursement.
- Biometric sign-in often fails, requiring manual login every time.
- Authentication process is overly complicated and slow.
Most mentioned
- App crashes or is unusable.
- Problems with photo uploads for claims.
- Biometric sign-in issues.
- Complicated authentication and verification processes.
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User reviews
Recent rating average:
2.10
All time rating average:
4.62
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-20 |  | | Used to be clunky but you could use it. Now it's completely unusable. It blink a but and crashes when you try to add a picture from your camera or camera roll Edit 8/20/24: still broken and unusable |
| 2024-08-11 |  | | Everything seems to work except for reimbursement. It doesn't even attempt to open the camera and simply spams stacked up loading msgs rather than opening the gallery. |
| 2024-08-09 |  | | Geberally easy to use. Missing our baby dependent. The dependent care reimbursement upload from mobile is absolutely broken. Can't take picture or upload from galaxy s23 ultra. |
| 2024-08-09 |  | | On my android phone, when I try and attach a photo it flips to that next step but it's blank and doesn't allow me to attach a photo. |
| 2022-02-18 |  | | The app is not recognizing my screen lock on pixel 6 pro. Just got the phone and screen lock is one of the first things I do. The app worked just fine on my s20 with biometrics. So now I have to enter username and password every time on the pixel. Frustrating! |
| 2021-11-05 |  | | Just got new Pixel 6 Pro with Android 12. App is stuck at splash screen. Tried both wifi and cell data. Tried un-installing and re-installing (and clearing cache/data)...nothing. Just completely stuck. Before that it worked well (on my old device) |
| 2021-06-28 |  | | I have to go through so much every single time to get into the app. I've gotten 5 verification codes sent to my email and I still can't get in. I'm going to have to call now instead of it being simple. The app is terrible and pointless because it doesn't ever just work. |
| 2021-01-13 |  | | The numbers often do not add up. Debits and credits are often misstated and miscalculated. Not clear on how you're supposed to upload OTC claims. Most FSA apps websites have a separate selection for OTC claims. For a company that supposedly been around as long as hello further app and website are very disappointing |
| 2020-12-02 |  | | 12/1/2020: Update: I just updated to the most recent release and biometric sign-in still does not work. 7/24/2029: The most recent update broke biometric sign-in. Every time I open the app, it forces me to enter my PIN. I have tried turning biometric off and back on, with no resolution. |
| 2020-08-29 |  | | Let me setup account however when I try to login it states that I have to have an email on file. So I try to add one. Nope. Can't have to call customer service and of course they are closed. Can't do anything until I call first. Why did it let me set up an account without an email listed if I have to put one to do anything and then not let you update without calling??!! Frustrating. |
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