SeatGeek – Tickets to Events
Buy and sell tickets to sports, concerts, theater, festivals, and comedy events
Total ratings
4.36
(Rating count:
37,413)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Legit tickets with good deals when they work
- Decent UI for finding seats
- Ability to purchase tickets for various events
Cons
- Awful customer service and support
- Frequent app errors and bugs
- Hidden fees not included up front
- Difficult account management and ticket retrieval
- Limited options for contacting support or resolving issues
Most mentioned
- Horrible customer service
- App errors and bugs
- Ticket management issues
- Hidden fees
- Difficulty navigating the app
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User reviews
Recent rating average:
1.20
All time rating average:
4.36
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | Anytime I've had any issues with receiving or transfers, the customer service has been horrible!! They claim they have a buyers guarantee, but it's only to serve them. I was stranded in a parking lot without tickets I paid for for 30 minutes, and their only response was that as long as they came by the game start time, I was out of luck! Horrible horrible company. |
| 2024-10-17 |  | | This company is terrible. I purchased a parking space for a football game, and it was a completely different location than what was advertised. I had proof of their false advertising and still was unable to resolve the issue. The fact that you can't talk to an actual person is ridiculous. I would never recommend this to anyone. I paid $217 thinking I was parking in the stadium lot only to get a pass for a person's house!!!! |
| 2024-10-17 |  | | Update: I'm trying to accept a ticket transfer from a friend. It's for a venue where SeatGeek is the first party ticket provider, so no other options. SeatGeek has locked my account and made contacting support impossible. Their "Contact Us" page has a "Contact Support" link that redirects to itself—to the same page. Lazy and anti-consumer. OP: Great company, but this is an app rating. Constantly pushes spammy notifications for things I'm not interested in. No option to turn them off. |
| 2024-10-04 |  | | I do not believe I have ever experienced a more difficult task than attempting to navigate this website for the purpose of retrieving my long ago purchased and paid for tickets to a venue. As of this moment, I still do have have any tickets available to the game in about twenty-four (24) hours. I have continuously asked for help and there is not a phone number or a human that is able to be contacted. I would never attempt to order tickets from this website again! It was so EASY to purchase! |
| 2024-10-02 |  | | So far absolutely horrible. I signed up, realized I made it incorrect purchase, the AI help states to do this that and the other, and yet the this that and the other that they tell me to do doesn't exist. For example my tickets in the app. I want to return a ticket that I purchased because I purchased the wrong seat. The my tickets button doesn't even exist. Let alone the return option which doesn't exist. |
| 2024-09-25 |  | | This app is a mess. I was kind of forced to use it to purchase tickets for a show that I wanted to see and when I went to buy parking passes I clicked the button for the parking pass I want and the number I want I hit continue nothing happens I go back do the same thing again nothing happens then I go and look at my tickets and they charge me for two parking tickets when all I wanted was one. And of course there's no way to get your money back or cancel the charges which I'm going to have to cal |
| 2024-09-16 |  | | This is a ratchet app. Bought tickets and then it immediately showed me once in the same area for $110 less, closer to the stage for significantly cheaper. Definitely some kind of gimmick going on here. You absolutely cannot do any kind of cancellation or refund. You have to resell or you're just stuck with the tickets. Also it didn't offer me any kind of insurance on these tickets in case the show got canceled. I would seriously say buyer beware on this it's better to go through Ticketmaster. |
| 2024-09-10 |  | | Terrible app experience. Bought two tickets to a concert and then only received one. This shouldn't be possible. Contacted support and they said they had to reach out to the seller to figure out why. They then sent me two screenshots of the exact same ticket. I ended up having to buy a third ticket to go to the concert with a friend. Never one of my tickets. No resolution. Support team is awful... they just send the same email template without addressing any questions or concerns. |
| 2024-09-01 |  | | difficult to use, feels like a scam the whole time until you actually get to the venue and are admitted, Way more expensive than necessary, and the app is buggy. there's no phone number for customer service, The only thing you can do is look at FAQs or send an email which is extremely frustrating. |
| 2024-08-21 |  | | The ticket was legit. I got a good deal, but when it was time to download the ticket, the process was very complex. I had a hard time dealing with customer service, walking me through the process through virtual chat. Calling on the phone was also not helpful. By the time it took me an hour to download the tickets from waiting on help with customer service, I had missed the first half of the concert. I was very annoyed. |
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