Santander Brasil
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Total ratings
4.57
(Rating count:
4,706,578)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Interface is easy to understand
- Basic banking functions work well (such as payments and transfers)
- Design is good enough
Cons
- App frequently crashes and is slow
- Complex authentication process requiring physical ATM visits
- Excessive ads and notifications about loans
- Unreliable functionality leading to inability to complete transactions
- Constant updates that provide little improvement
Most mentioned
- App is slow and crashes frequently
- Issues with authentication requiring ATM visits
- Excessive ads and unwanted notifications
- Problems with accessing account functionalities
- Overall frustration with user experience
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User reviews
Recent rating average:
1.70
All time rating average:
4.57
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-26 |  | | It does not working 100% |
| 2023-07-03 |  | | The application fails to authenticate sometimes, and I'm required to type my credentials again. Also, as soon as I log in, a pop-up is displayed every single time, offering me loans and services. If I'm looking for a service, I'll look for it within the app, so stop forcing it on me all the time. |
| 2022-03-14 |  | | Super frustrating that you can't use this app to carry out any transactions without first activating your ID Santander, which can only be done at ATMs in Brazil ( a real headache for folks who are not currently in Brazil). There should be a way to activate that feature via the app or online, not just at ATMs in Brazil. |
| 2022-01-10 |  | | oh yes an app to make our lives easier, but requires to go to the bloody bank to activate stuff. Plus it suddenly just decided that I can't make transfers at all nor use my credit card. I need to pay stuff and it simply doesn't let me use MY money, and it was working fine a day ago. Now I'm stuck in being a spectator of my own account. And excuse you, if I downloaded the app it's because it's supposed to be practical and easy for me, not the other way around. Pointless and useless. |
| 2021-11-08 |  | | The app is extremely lazy, even to perform simple tasks like showing the home screen or to logging in. Sometimes I can't pay some bills using this app ('Service unavailable', or 'Try again later'), but when I try another one from competitors it works. Lots of built-in adds (all kinds of loans and credit cards) make the app even worst. Please fix issues and give customers the option to choose if they want to see the adds. |
| 2021-06-03 |  | | The overall design an UI is good enough, although the functions could be better grouped. The main failure is that it quite often gets stuck in an unusable state, even after leaving the app through the menu . I had to adjust to the work flow of first killing the app and then opening it. Solve this for a two star raise. On the other hand, writing to their contact address elicits no answer, so they lose one star. |
| 2021-03-16 |  | | In my experience, the app isn't so good as most requests tend to take a long time to finish. The worst for me, though, is that I get ads about loans every single day, and I can't turn off notifications because I want to get notified about activities in my account. As an improvement, I'd suggest creating different types of notifications, so I can disable the ones about loan offerings. |
| 2020-09-06 |  | | The app is very good. The interface is easy to understand and easy to use. 2 things I think should get better: first, this app graphical interface does not compare to the "Way" App. The way app is a lot better in it's interface and responsiveness. Second, and the most important: In android 9, it's possible to activate the Santander ID just from SMS. In android 10 tho, not anymore. It is mandatory to go to an ATM to activate the Santander ID. Why? Don't know. Hope it's back soon. |
| 2020-04-16 |  | | Worst mobile banking app around. If they can make your life harder they will. Every week they require an update, the update is usually more useless than the previous. Whoever they hired to create it needs to be sacked asap. The physical bank employees have no idea either how it works or how to fix your problem, they tell you to go to another branch. Cant wait to change banks!!! |
| 2020-03-30 | | | They request completely unreasonable permissions to work. Also, the app is really slow and unresponsive. Devs should hire a designer who knows that feedback is everything. And it keeps crashing all the time on my device. Shame on you Santander. |
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