AirDroid Remote Support

All-around remote access & support solution for enterprises and individuals.

AirDroid Remote Support

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App stats

By: SAND STUDIO

Users: 438,223

1.49K

Rating: 3.75

(1,101)

2 new ratings

Version: 1.1.3.0 (Last updated: 2024-05-16)

Creation date: 2019-07-09

Email: su*****@airdroid.com

URLs: Website ,Privacy policy

Permissions

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

update component usage statistics
view network connections
pair with Bluetooth devices
change network connectivity
expand/collapse status bar
control flashlight
full network access
change your audio settings
run at startup
draw over other apps
control vibration
prevent device from sleeping

Ranking

# 93,790 ▼ 4

Other rankings

#10 in support keyword 36

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

AirDroid Remote Support is an efficient solution for remote support and lightweight management.
You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. Unattended devices in large numbers are also supported. In addition, an intelligent remote monitoring and management solution is provided.

Key Features:
Remote Control: Directly control the remote device during the help session.
Unattended Mode: Allow organizations to troubleshoot unattended devices.
Black Screen Mode: Hide the screen image of the remote device and display maintenance hints to keep the session private.
Real-time Screen Sharing: Share screen with your supporter to see the issue together. Pause anytime to protect privacy and data security.
Live Chat: Discuss complex problem with voice call, can also sent voice and text messages.
File Transfer: Able to send any required files through the chat window to give fast support.
AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects.
Tutorial Gesture: Display on-screen gestures on the remote device and guide the on-site personnel to complete operations.
Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups.
Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security.

Quick Guide:
Business User:
1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial.
2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support.
3. Install AirDroid Remote Support on the supportee's mobile or Windows devices.
4. Initiate a support session with a 9-digit code or from the Device List.
Personal user:
1. Install AirMirror on the supporter's mobile device.
2. Install AirDroid Remote Support on the supportee's mobile device.
3. Get the 9-digit code showing in AirDroid Remote Support app.
4. Enter the 9-digital code in AirMirror and start your help session.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Screen sharing and AR features are helpful for providing support.
Quick connection with low downtime.
Helpful for guiding non-tech individuals with technical issues.

Cons

Difficult to connect and often disconnects after a short time.
Only allows limited use (10 minutes a day) without a paid plan.
Requires the end user to interact with notifications for remote control.

Most mentioned

Connection and stability issues.
Limited functionality in the free version.
User experience problems, especially for non-tech users.

User reviews

This app is specially used by hackers to hack your phone. Avoid installing it at all cost. Your banking details might get compromised.I've experienced it. Hackers uses your banking details for unauthorized transactions.

rajnikant chaudhari, 2024-09-19

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