Just sign up, link your existing Genting Rewards card and you’re all set!
Total ratings
4.06
(Rating count:
1,323)
Review summary
Pros
- Friendly and helpful staff
- Motivational incentive for players
- Great overall experience at the casino
Cons
- Login issues and account recovery problems
- App frequently crashes or hangs
- Poor user experience and functionality
- Difficulty in password resetting
- Lack of timely updates and information
Most mentioned
- Login issues
- App not functioning properly
- Difficulty recovering accounts or resetting passwords
- Staff friendliness and helpfulness
Upgrade to see all 20 reviews
User reviews
Recent rating average:
1.70
All time rating average:
4.06
Upgrade to see all 20 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
Date | Author | Rating | Comment |
---|---|---|---|
2024-01-26 | hokiongchankiongchan kiongchan | Absolutely hopeless app, we cannot buy anything here a all when the apps don't worked. | |
2024-01-05 | Ricky Ngangariser | Genting Rewards is a motivational incentive but there a lot of room for improvement! Complimentary rooms & refreshments must commensurate the regularity of players at casinos including time & money spent at the slot machines! The condition of some of the slot machines are in a deplorable condition! The buttons hardly work/ faulty in most machines! However, security must be seen & felt in & outside of casino, especially in the car parks! So many abandoned cars are lying around in the car parks! | |
2023-05-21 | fatt choy | The apps looks like not working. Keep loading or hang. Please look into it asap | |
2023-02-25 | bee thoe chin | Useless app. Can't reset password even though had keyed in information many times. App never indicate what details is missing or where went wrong but keep stating "*this field is required". Much help indeed ! Uninstalled. Waste of time. | |
2022-12-02 | Teo Her tee | Unable to login becos the recovery account kept saying invalid password. Why many many times unsuccessful?? Please advise and assist | |
2022-11-15 | lee ukim | I am a member but cannot access to my reward. Even changing my password. This is just a gimmick. | |
2022-08-06 | Chia Sammy | Useless app. Uninstalled!!!! From year 2018, I have been trying to recover my account, until today it still unable to login or recover but keeps prompthing me to recover account. Are you geniuely offering your rewards or you are trying, fishing and phishing your clients? | |
2022-06-20 | Rachel chiong | Bad update version , can't review account details how could I confirm about the delivery address in the app is correct? | |
2022-06-05 | Lynette Chew | Trying to change password but never able to do so for years | |
2021-11-05 | amarjeet singh purba | Cant enter the App. Even got the VIP Counter staff to help me, but they too failed to activate the App for me. It is a miserable failure, for me at least. |
Upgrade to see all 20 reviews