Roadie Driver
Roadie connects people with stuff to send with drivers already going that way.
Total ratings
4.01
(Rating count:
18,246)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ability to choose which orders to submit offers on
- Less competition than apps like Uber and DoorDash, leading to potentially better pay
- Straightforward concept with competitive pay structure based on size, weight, and distance
Cons
- Poor and unresponsive customer support
- App frequently crashes or has technical issues
- Slow acceptance of gigs and issues with GPS accuracy
Most mentioned
- Registration and onboarding difficulties
- Inability to contact support when needed
- Frustrating experience with app functionality and lagging notifications
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User reviews
Recent rating average:
2.20
All time rating average:
4.01
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-23 |  | | This app is extremely disappointing. The registration process asks you to upload your driver’s license and a selfie, but even after trying three times with clear, sharp pictures of the ID, it fails every single time. They then tell you to contact their trust and safety team, but emails to them go unanswered. To make things worse, you can’t access or navigate to anything because you’re not registered. This raises serious concerns about what happens to the sensitive data? |
| 2024-11-18 |  | | If I could give it negative stars I would. The app offers very little compensation for absolutely ridiculous gigs. And you don't get compensated for taking gigs and not being able to complete them. Support is terrible if it ever even comes and by far the worst delivery driver app available! I wouldn't recommend this app for someone I don't like let alone anyone who wants to make good money. |
| 2024-11-08 |  | | They only do deliveries for home Depot and CVS as far as I could see but I do enjoy this app. It's simple to use and there's not as many people working it as Uber and DoorDash so the pay is a little better. I do wish that they had the feature to add a trailer to the vehicle you list to use because I would love to pick up larger deliveries but it won't allow me because I have a car but I do have a trailer. Please add this feature |
| 2024-11-07 |  | | The thing I like about roadie is that you can choose which orders to submit offers on, there is no acceptance rating or pressure to accept an order that you do not want to take. It gives both the customer and the driver options and most of the orders are decent to above average pay. The app works pretty well without any glitches. The few areas for improvement would be getting quicker access to instant pay/payment processing time frame, Needs more order volume, needs to add mandatory dimensions. |
| 2024-10-06 |  | | This up it's a great startup whatever since I started with them two years ago everything has changed, for example they used to have an excellent driver chat service and now it's horrible that you have to go through several layers of information in order to get at least one person and sometimes you don't get nobody because there's too many people on the queue Another thing that I used to be much responsive now it just crashed most of the time when you're doing Walmart gigs Get better please. |
| 2024-10-03 |  | | App needs help. It runs smoothly for the most part, but if you switch apps and switch back to Roadie it always zooms the map out. The addresses are in tiny font and not easy to see. And even on hand-to-customer orders, it still requires you to take a photo and asks if the item is visible in it. How can I take a photo of something I already handed to the recipient? I ususally take a pic of their house or curb numbers. There's more but I'm out of space. |
| 2024-09-26 |  | | TERRIBLE APP 0 CUSTOMER SUPPORT WHEN NEEDED. Subject: Request for Reinstatement of My App I hope this message finds you well. I am writing to address the recent cancellation of my app, which I understand was attributed to a higher-than-acceptable rate of returns. I would like to provide clarity on this matter. In the past few months, I have experienced only two or three returns. These instances occurred solely because the customers were unavailable to provide the necessary signature for prescr.. |
| 2024-09-23 |  | | The app is janky in areas without service. You don't make enough money to justify the trip back. The senders seem to never have the orders ready (orders should be a walk up, scan, and go area). I needed immediate help on an order and no one answered the support call leaving the customer irrate. There's no way to do multiple gigs at once. I should be able to route & pickup multiple gigs The senders take forever to confirm the offer. Shouldn't call it an "offer" if we can't change the price. |
| 2024-08-28 |  | | There's a significant issue with support being on your case when you're working (calling and texting repeatedly if you stop on a route to go to the bathroom, or even to make another delivery in the app!) and being completely unreachable all other times. There is no mileage compensation and the pay is poor. I have had hostile/frightened customers because Roadie does not communicate nearly at all between the drivers, stores, and customers. The app also doesn't work in rural areas without service. |
| 2024-08-28 |  | | As a gig app, it's a decent alternative to services like Instacart, but heaven forbid you need to contact it's abysmal driver support, which always seems to take an ungodly amount of time responding to issues. Either hire more support staff or give your drivers more power to troubleshoot issues on their own because it shouldn't take 30+ minutes to contact someone for help!! |
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