Red Robin
It’s easier than ever to order Red Robin and earn rewards along the way.
Total ratings
4.33
(Rating count:
3,691)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface making it easy to navigate and customize orders.
- Convenient for car-side pickup with prompt service.
- App works well when it functions properly.
Cons
- Frequent glitches and bugs that prevent users from placing orders.
- Login issues, including invalid password attempts and users being logged out unexpectedly.
- Inaccurate location services that fail to show nearby Red Robin restaurants.
Most mentioned
- Issues with login and password validation.
- App glitches preventing successful orders.
- Problems with location detection and order accuracy.
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User reviews
Recent rating average:
1.60
All time rating average:
4.33
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-14 |  | | Most of the features work well and as long as app is updated its OK. The major flaw in the app (and online) is when you begin you order and are asked when you want it. If you select ASAP, the system gives you a time. By the time you enter in your entire order and go to checkout, the payment system shows "There is a problem". As it turns out, the originally assigned time (ASAP) is not available - but the app doesn't tell you that! You have to go all the way to the beginning and change the time! |
| 2024-05-24 |  | | Latest update is very upsetting. I was 2 purchases away from a free burger on the previous version. Now I have to spend $80 dollars to get to my reward? Make it make sense. It's also my birthday month, which is nearly over, and the free burger has not loaded to my account. Very disappointing, as this one of my favorite places to eat at. EDIT: Now my points have completely disappeared & I have to start from zero. Not a reward program I want to continue using. |
| 2024-01-09 |  | | Application has different password validation compared to website. I'm not able to log in because it says that my password is invalid (aka has unsupported symbols). The password I'm using is correct and works fine in website using Internet browser. Update 3/23/2023 Changing to 1 star. 10 months later and the issue is still there. Why do you even have password validation in login screen. It makes sense to have it in account creation. Update 1/8/2024 Amazing, they fixed login screen. I can log in. |
| 2023-08-04 |  | | Red Robin has great food! But whenever I want to order food it comes with all kinds of issues. The app is buggy and gives me error messages if I change tabs, and for some items like the tavern burgers it glitches out and won't let me add extra fries! And now my most recent problem is that it won't even pick up my location or show me any of their locations on the map. I tried to sign out and back in, and now it won't let me sign back in! All it does is darken the screen and load and then nothing. |
| 2023-04-16 |  | | Impossible to log in. I initially wanted to reset my password in the garbage app, but it wouldn't work. It didn't tell me what was wrong, but seemingly nothing was incorrect because I made sure to follow their NSA-tier password requirements repeatedly. I was finally able to reset my password on a web browser. When I tried to log in in the app, it told me that the password I created 20 seconds prior had to be reset. I went ahead and did the same song and dance again and tried to log in. Nope. |
| 2023-04-03 |  | | Unfortunately this app is unable to get my home address correct and my delivery order ended up on the opposite side of town. I guess I won't be using this app to order any more. I don't even see why I can do delivery through the app anyways, if they're just going to partner with door dash who has their own app that's 100x better. |
| 2023-03-05 |  | | Twice now I've ordered and the pickup time was in 15-20 minutes and then when the order is submitted (after it's too late to cancel!) it changes to like an hour. After the first time it happened I paid close attention and I'm certain it wasn't my mistake. The restaurant wasn't busy so there is no reason for it to take an hour to prepare the order. I'll use the website from now on. |
| 2022-12-19 |  | | Whether on the app or the website I have *NEVER* had a successful order. Either canceled items that I don't find out about until I'm picking up, or promos that magically disappear as soon as you try to check out. ...Or today after I changed my location and my favorite location to where I'm at, the store says they don't know what I'm talking about and when I look at the order it's magically changed across town again. And now I'm hungry and cranky and going someplace else. Again. |
| 2022-12-12 |  | | Mysteriously canceled order through app. We tried to order food tonight, drove 40 minutes to pick it up, and staff was completely confused on arrival. We received confirmation of the order through the app ( correct location and pickup date and time) and staff took 20 minutes to tell us they didn't see it in their system and couldnt make us the food since it was close to closing. Bad experience, I'd order in person in the future |
| 2022-09-03 |  | | When it functions, it works like any other food chain app, perfectly fine. The issue is it extremely frequently malfunctions. Issues with availability are common and errors that flat out don't let you complete an order (with an ambiguous, unhelpful code) are far too common for this large of a chain. We always try the app first, but frequently have to resort to calling our local store which according to them is something they get "quite frequently." |
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