Freebirds Restaurant

Earn 1 point for every $1 purchase

Total ratings

4.21 (Rating count: 1,125)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • App frequently freezes, crashes, or doesn't load properly.
    • Difficult and confusing user interface.
    • Reordering past orders is unreliable or doesn't work.
    • Location services often fail, causing incorrect store selections.
    • Orders can reset or fail to process, making the app frustrating to use.
    Most mentioned
    • App freezes or crashes frequently.
    • Difficult user interface that is not intuitive.
    • Issues with GPS and store location.
    • Problems with reordering past orders.
    • App does not save user preferences or information reliably.
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    User reviews

    Recent rating average: 1.40
    All time rating average: 4.21
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    Rating filters

    5 star
    0%     4 star
    0%     3 star
    5% (1)     2 star
    20% (4)     1 star
    75% (15)
    Date Author Rating Comment
    2024-10-29
    C N    		 This is the worst restaurant app I have ever used. Constantly freezes up, reloads, and loses all progress and on top of that will just send you to the website half of the time. Doesn't let you cancel an order anywhere clearly after you have put one in, and will automatically add the highest amount of tip that it can (25%) without telling you. You have to look at the receipt and manually put in the "custom amount" if you do not want to tip. Also is not faster than just getting in line yourself.
    2023-02-28
    David Mathis    		 The app is too confusing. You have coupons for next purchase but can't redeem unless in the store, so I can't order online. And the only benefit from the app is your food will be ready when you get there. Then when I order vegetarian (with guacamole) it's almost never in there, I guess because it doesn't come up on the ticket so again I can't order through the app.
    2022-12-11
    P. J. Reed    		 The new version of the app sucks. Often gets stuck loading forever, frequently registers incorrect taps and gets your order wrong, only allows 45 characters for special instructions, and makes it hard to order multiple items. I'd rather just go in and have to go through the line than use this app
    2022-10-28
    William Carey    		 The app is worse now. Ordering multiple items is not intuitive. There used to be an "order more" or si.ilar button but now there is not. You get to a "checkout" page and the only way to add more is to start the order process over from the start. GPS location is bad, it always starts me 200 miles away from where I am.
    2022-09-23
    Chris Duran    		 Frustrating to use. I love freebirds but app is so annoying to use, I often eat elsewhere. Always have to input my location even though location is on and I only eat at one store. Toppings aren't always inputted when you select them. Orders reset if you click the wrong button. And worst of all, I can't check out half the time due to issues validating the order. I'm done using the app and most likely the restaurant. Taco cabana isn't as good but it's a hell of a lot less annoying to use the app.
    2022-06-07
    Jonathan Pidcock    		 I don't know what's changed, but I'm no longer able to use the app for online orders. I select delivery, put in the address and it just recycles to choosing the store and picking delivery again. Doordash works fine for same store and address though. Update: Another point of contention with this app. There is only an email address for error resolution. If you don't receive your delivery order there's no quick way to sort it out. You're just out of luck until someone wants to get back to you.
    2021-09-04
    Hazel sunderstood    		 EDIT: Freebirds is making things difficult on other apps. No longer can you custom create what you want (like if you dangerously went there in person), but pick from pre selects. If that's how it was from the beginning than okay, but it changed to make things worse. THIS app does NOT remember your favorite restaurant, allow you to pre program your order, hit send when your within range of the cook time, make it easy to re order favorites, easily show the nutrition content of what you ordered....
    2021-07-23
    Epso RKS    		 What happened? It used to be great, now they barely add any of the meat you choose (which are also cut in smaller pieces), the queso is not good ( taste like it came out of 99¢ can), they only have like 2 tortillas to choose from, and even the chips they use now feel like cheap ones you get for nachos. Only getting a 2 because they still offer black beans and the rice is okay and the app isn't completely cumbersome to use.
    2021-06-16
    Cloppy Butt    		 App has been broken since the end of last year. Pressing the order button keeps the screen loading forever, never goes to the next page. Have brought this up with stores, who said they are going to talk to technical support, but that was months ago with no improvement at all. Have uninstalled and reinstalled the app repeatedly, no change has been made since 2020.
    2020-10-15
    Robert Pope    		 Worse than useless! Wasted 30 minutes of lunch break trying to order. Wouldnt save anything entered if I left app for any reason and returned. Not even "Favorite" location. Had to start all over. Then, when finally when managed to get order in, it failed to process the charge. If it's not going to actually process an order, take it down until fixed. EACH step was glacially slow as well. LOOKS slick and user-friendly but functionally garbage!
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