Musely
Prescription Skincare
Total ratings
4.02
(Rating count:
13,080)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Effectiveness of the treatment (anti-aging cream, spot cream) for skin issues like melasma and wrinkles.
- Good product ingredients and perceived positive results when the app functions correctly.
Cons
- App has significant bugs and login issues, particularly on Android devices.
- Notifications for check-ins and reminders are unreliable or non-functional.
- Difficult navigation and poor user interface design, leading to confusion.
- Lack of responsive customer support and reliance on automated responses.
Most mentioned
- Problems with app functionality and reliability.
- Issues with check-in and photo upload processes.
- User frustration with customer support and navigation.
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User reviews
Recent rating average:
2.20
All time rating average:
4.02
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-14 |  | | I had a very positive outlook making this commitment of using prescription dermatologist. Treatment for anti-aging reasons. What I found out is that 2/3 doctors that was prescribed to me. About my questions concerns and for the product that I was using. Turned out to be very rude and do not offer very much help. Also it's difficult to navigate the app as far as asking questions about certain creams. Which all those questions are supposed to be answered by your doctor that you pay for. It'not |
| 2024-12-08 |  | | I absolutely love the anti. Aging cream. It evens out skin tone and reduces wrinkles. |
| 2024-10-22 |  | | After my last review, I was able to take the pictures for my doctor to view. I am using a Galaxy Z Fold. What I found out is that the phone can only take the picture for the Musely App with the phone folded, not open. This information is for anyone using a Z Fold phone. This is why I had to change my review to a five-star. |
| 2024-09-10 |  | | App won't work on android and even when clicking the option for trouble logging in it doesn't go anywhere but they tell you must use the app for refund options. What a scam |
| 2024-09-09 |  | | Terrible laggy app, terrible customer support. Trying to reach the support leads only to automated answers with a huge delay and no actual help. |
| 2024-08-22 |  | | Terrible app. Notifications never work, and if you miss a check-in, you can't try the next day; it's simply gone. But if you don't check in, you can't purchase more? Quite the self-defeating business model. |
| 2024-08-17 |  | | It doesn't notify me about check-ins. I have notifications for the app enabled on the phone, but the only notifications I get are ads for buying more products. The scheduled check-ins have the notify me boxes checked, but I never get any notifications for check-ins. |
| 2024-05-17 |  | | the rating is for the app. the app is hard to navigate. calendar seems to have disappeared from it. no longer have a faceRx tab. product seems good. some dark spots have faded somewhat. i plan on continuing with treatment. |
| 2024-01-12 |  | | App is very confusing. The alarms are really annoying. They would go off randomly. This last time I went into the app, the alarm popped up and was going off. There was no option to turn it off. To get it to stop, I had to uninstall the app yo get the alarm to go off. |
| 2023-04-03 |  | | I began using Musely less than two weeks ago. I was prescribed different percentages of the body cream for a whole year as part of my treatment. I was genuinely excited for the products due to the ingredients. That is, until I downloaded the app. I began having login issues immediately. I've missed three check-ins in less than two weeks due to being unable to connect despite having perfect connection. What doctor makes you check-in daily? They know most people can't anyways. Unacceptable. |
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