Pocket Geek Mobile
Pocket Geek® Mobile helps keep your device secure and running smoothly.
Total ratings
4.41
(Rating count:
9,198)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Helpful tech support and customer service experience.
- Useful features for backing up data and device security.
- App provides useful diagnostics and speed checks for the device.
Cons
- App conflicts with other services like Norton 360.
- Constant crashing and issues with app functionality.
- Difficulties in filing claims and using certain features.
- Excessive permissions and perceived invasive behavior of the app.
Most mentioned
- Crashing and bugs affecting functionality.
- Issues with backup processes not working as intended.
- Negative experiences with customer support.
- Concerns about privacy and app permissions.
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User reviews
Recent rating average:
2.80
All time rating average:
4.41
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-17 |  | | This keeps giving me a notification to look at a monthly report to see how the app is protecting me, but whenever I click it, it never opens anything other than the main menu... probably because SOMEBODY thought it was a good idea to remove the anti-virus scanner. Ugh. |
| 2024-11-04 |  | | No longer backing up phone & keeps crashing due to a bug... |
| 2024-10-29 |  | | I use Norton 360 and so I thought Pocket Geek App was conflicting with it. So I un-installed it! To My Surprise Here it is again in My "Unused Apps" It doesn't show it in My App Pages.. But there it is , showing up as an Unused App. Why is it doing this & is it going to conflict with Norton 360? Best Regards Galaxy Ultra22 User! |
| 2024-10-19 |  | | Tried 2 times to file a claim & the application stops at "Lets get you to the right service" & freezes with no option to advance to the next sep in the service. |
| 2024-10-16 |  | | I have two phones with Spectrum. This app only lets you have one phone. It's completely worthless if I can't have access to coverage on all my devices |
| 2024-08-11 |  | | I want to thank the amazing techs at Pocket Geek Mobile. They are always there for me, and they never fail to keep my precious Google Pixel in tip top shape. They talk personally with me when I have a problem and answer all my questions. Thank you guys so much! |
| 2024-08-05 |  | | This got auto-installed with my last firmware update. If I wanted your insurance app, I'd have downloaded it myself. Idgaf about your corporate partnership bs where you use me to pad each other's pockets. It's my device, and I don't like software inserting itself uninvited without so much as a consent check to see if I'm into that. If I was willing to check out your app before, I'm certainly not now. If you have to auto-install for attention, your product isn't selling itself. |
| 2024-07-29 |  | | Pocket Geek Mobile is a great addend to your internet provider's apps. It has so many useful features, like a protection plan and web, file, and app security scanners. I wholeheartedly recommend this app for anyone who wants to upgrade their device security and longevity. |
| 2024-07-12 |  | | I needed help with an issue so I gave these guys a chance I was surprised therefore impressed. My guy knew and understood the issue, even through my description of it. That was impressive, more so was the ease of the solution. I thank them very much and will definitely call back if I need to.!!! I love the opportunity to write a great review. So once again I would like to thank pocket geek. |
| 2024-07-03 |  | | shows my benefits which are acceptable & favorable to me. never had to use this insurance yet. hopefully 🤞 I don't need to. I protected my S24 Ultra with OtterBox™ 🦦 |
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