PIA App
PIA App allows passengers to access all the services needed for PIA flight
Total ratings
3.71
(Rating count:
5,903)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Allows for booking flights.
- Provides information about flight status.
- Can check in online.
Cons
- Frequent technical issues and server errors.
- User interface is poor and not user-friendly.
- Booking process is complicated and time-consuming.
- Lack of customer support options, such as online chat.
- Does not remember user login details.
Most mentioned
- App frequently resets during flight searches.
- Poor design and navigational issues.
- Inconsistent performance, often unreliable.
- Lack of multiple city and alternative date selection options.
- Overall poor experience with flight delays and cancellations.
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User reviews
Recent rating average:
2.70
All time rating average:
3.71
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | The PIA app is useful, but there's a frustrating issue when searching for flights. Every time I try to adjust my search—whether it's changing the dates or destination—the app resets and forces me to re-enter everything from the beginning. This makes the search process unnecessarily time-consuming. |
| 2024-11-19 |  | | Why there's no WhatsApp or online chatting option. Need to provide these services also it's very expensive to call from overseas to Pakistan. |
| 2024-09-25 |  | | I booked flight and downloaded app for convince. The every time it send confirmation number just to see my booking, this app is working like a banking app where you need two steps authentication. I travelled different airlines non has this type of hassle app. App deserved one star or I will uninstall it as it's does not serve the purpose. |
| 2024-08-23 |  | | I'm extremely disappointed in the service I received from this airline. My flight was delayed by 3 days, causing me to miss important meetings and events. The staff seemed unconcerned and unhelpful, offering no compensation or support. The constant delays and lack of accountability are unacceptable. |
| 2024-08-18 |  | | If you wish to take risk on your family. If you want your kids to suffer. If you want to be unsure if you would reach your destination. If you want to loose money. If you want to deal with rude staff. If you want to send a dozen emails without response to your issue. ONLY THEN CHOOSE THIS MOST PATHETIC AIRLINE. LOWEST OF THE LOW GARBAGE. |
| 2024-07-11 |  | | PIA is one of the best airlines that I have flown, I've downloaded this app and had no issues with it during my flight from Toronto To Lahore and on my way back to Canada. I will be trying the check in again from this app on my flight to Lahore from Kuala Lumpur |
| 2024-04-04 |  | | im ashamed to telling this is our national airline. but it deserves 1 star if any level of less 1 star then that. whenever i book a flight they cancel or delay the flight. unfortunately every time my experience was so so bad that's why i highly recommended to all do not use this app or service it will just waste your time and disappoint you.nothing else |
| 2023-12-23 |  | | Very very poor airline of the world. Never chose to fly with this airline it will completely destroy u . I'm at the airport right now suppose to b at destination but unfortunately due to fleight timing which change after every 01 hour and there's no any official communication regarding this . No body inform u regarding the timing once u reach the airport then u see that it's dealy. And no body coparate. Very bad experience. |
| 2023-01-11 |  | | Over all good but 1 changes in the application is mandatory, it's in passenger detail form where given name and sure name should be properly title so that no one get any trouble while booking the ticket. I'm suggesting bcoz I filled the boxes as required but later on when I got my email my surname was repeated. Hope PIA will take quick action to correct this issue. |
| 2022-06-01 |  | | Overall PIA is my first preference for travel. It is more like our own Pakistani feeling, people, food etc. Recently travelled Islamabad Toronto sector in Ecxecutive Economy and enjoyed my flight. It was on time. Food was good. Cabin staff very co-operative. Toronto office staff was also very helpful when I visited the office. Area for improvement: The website needs improvement, should reflect correct up-to-date information. Telephone response of Toronto office also needs improvement. |
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